What are the responsibilities and job description for the Service Writer position at Davey Coach Sales?
Title : Service Writer (Internal Service Shop) FLSA Status : Full-Time, Non-Exempt, Hourly Reports to : Service Manager Purpose : This position’s main function is act as the liaison between a business and its customers, and by third party Vendors by educating the customer on necessary repairs, and by performing cost estimates for transactions. Essential Job Duties and Responsibilities : Resolve repairs for customers by communication with the Service Technician, Shop Forman, Parts Department and most importantly the Customer. Quickly respond to customers either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance. Maintaining and controlling work orders to ensure flow of assigned jobs. Perform all daily functions to ensure customer needs are met in a timely and efficient manner. Assign jobs to the proper technician based upon the Technician’s capabilities and training to ensure that highest quality of work is delivered. Properly handling incoming calls to meet caller’s expectations in a professional and timely manner. Properly write and complete work orders. Communicate customer needs with Service Technicians and Shop Foreman. Other duties as assigned. Supervisory Responsibility : None Knowledge, Skills and Experience Required ( unless otherwise noted) : Graduation from High School or GED, required. Must possess a valid driver’s license with good standing MVR 2 year of previously related experience in a service writer role, preferred Strong computer skills and internet including Microsoft office and Excel Excellent verbal, written, and interpersonal communication skills Highly effective management of internal processes. Ability to read and understand information and ideas presented in writing. Ability to work on multiple projects while maintaining focus on details required for individual assignments. Strong interpersonal / internal customer service skills. Including acting in a professional, appropriate manner at all times, especially when dealing with customers. Ability to handle a high volume of work, rapidly adapt to changing environment and possess strong work ethics. NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job. Additionally, Davey Coach Sales, Inc. is an Equal Opportunity Employer and prohibits discrimination and Harassment of any kind. Davey is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, sex / gender, religion, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Davey encourages applicants of all ages. Job Type : Full-time Pay : $24.00 - $26.00 per hour Benefits : 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule : 8 hour shift Day shift Monday to Friday Overtime Powered by JazzHR
Salary : $24 - $26
