Demo

Desktop Support Specialist -Portland

David Evans and Associates, Inc.
Portland, OR Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/24/2025
DEA’s Portland, Oregon office is looking for a Desktop Support Specialist. This position will assist computer users with hardware and software questions and problems, fielding telephone calls, instant messaging chat, and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps and resolution using DEA’s helpdesk system. You will complete workstation and laptop machine upgrades and lifecycle replacement.

Under high supervision, this position will make informed decisions on most issues based on established processes and procedures. They will assist with determining company standards for hardware and software purchases.

Responsibilities

  • Desktop purchasing, deployment, and maintenance in other offices as needed.
  • Special projects including but not limited to,
    • Audio/Visual conference room integration
    • NIST compliance initiatives
    • Video Conferencing/Zoom Rooms
    • Authentication including MFA and Modern Authentication
    • Ongoing Information Services projects that arise year to year
  • Other duties as assigned
Skills And Abilities

  • Ability to work collaboratively with people at all levels
  • Demonstrated communication and problem solving abilities
  • Ability to travel to other DEA offices as necessary.

Basic Qualifications

  • Ability to be flexible and adaptive within a changing business environment
  • Bachelor’s degree in Information Technology or equivalent Microsoft Certifications (MCP or better) preferred
  • 1-3 years of Information Services experience
  • Previous customer support experience

Benefits

  • Medical, Dental, Vision, Disability and Life Insurance
  • Health Savings and Lifestyle Spending Account with employer contribution
  • Support for continuing education and training opportunities
  • Paid Time Off (PTO)/Holiday Pay
  • 401k
  • Flexible 9/80 (every other Friday off) work schedule
  • Holistic Wellbeing Program with a focus on physical, emotional, financial, career and community health
  • Opportunity for growth with support and mentoring to help with professional goals

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Desktop Support Specialist -Portland?

Sign up to receive alerts about other jobs on the Desktop Support Specialist -Portland career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at David Evans and Associates, Inc.

David Evans and Associates, Inc.
Hired Organization Address Salem, OR Full Time
DEA is looking to add a Quality Control Compliance Specialist to our Salem, OR-based Transportation Business Unit . Posi...
David Evans and Associates, Inc.
Hired Organization Address Corvallis, OR Full Time
Join DEA’s Energy Business Unit and Drive Innovation in Renewable Energy and Power Are you passionate about and driven t...
David Evans and Associates, Inc.
Hired Organization Address Woodinville, WA Full Time
DEA’s Woodinville, WA office is searching for a Survey Project Manager whose primary focus will be helping manage projec...
David Evans and Associates, Inc.
Hired Organization Address Bellevue, WA Full Time
Are you passionate about creating innovative transportation solutions that promote mobility and sustainability? David Ev...

Not the job you're looking for? Here are some other Desktop Support Specialist -Portland jobs in the Portland, OR area that may be a better fit.

Portland OR Desktop Support L2

Resource Logistics, Portland, OR

AI Assistant is available now!

Feel free to start your new journey!