What are the responsibilities and job description for the Director of Operations position at David Roberts Consulting, LLC?
Basic Job Description:
The Director of Operations oversees the daily operations and sustains revenue growth. Demonstrates leadership and excellence in customer service and client satisfaction. Effectively uses resources to achieve established goals and objectives. Analyzes and interprets data and metrics to ensure advancement of the strategic plan. Will hold managers accountable and will work to develop them so they achieve personal and professional growth. Effectively plan and implement processes that improve quality, productivity, and performance. Must lead by example.
Essential Duties and Responsibilities
- Manages Operations employees.
- Maintains constant communication with supervisors, staff and clients to ensure proper operations.
- Oversees training and cross training of leadership and staff to ensure that all established practices and standards are followed.
- Builds a competitively top of the line organization by attracting, developing and retaining leaders and staff talent.
- Develops key performance indicators, manages the team’s performance, and develops employees.
- Participates in all functions of management including interviewing and selection of managers and other assigned leaders and staff, corrective actions and performance evaluations.
- Provides Leadership Development opportunities for subordinate leaders.
- Addresses individual and team performance deficiencies within each division.
- Provides feedback and follow-up training to subordinate leaders.
- Implements programs and practices and leads teams designed to improve operations, staff retention and employee engagement.
- Identifies and maintains strategic alliances outside the organization to create business opportunities and execute business strategies.
- Has overall 24/7 responsibility for operations.
- Maintains confidentiality of client, employee and proprietary business information. Understands and follows all company policies and practices regarding HIPAA. Monitors operations to ensure compliance.
- Performs other duties as requested by leadership.
Requirements
- Bachelor’s or advanced degree in Management or similar field.
- 5 years relevant experience in Operations and Management.
- An entrepreneurial mindset, who can thrive in a startup environment and embrace change.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Strong attention to detail and organizational skills.
- Ability to multi-task, interpreting on-going problems and suggesting possible solutions.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve their goals.
