What are the responsibilities and job description for the Warranty Service Representative position at David Weekley Homes?
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Warranty
Tampa, FL
Warranty Service Representative
Tampa, FL
Warranty Service Representative
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Job Description
David Weekley Homes is seeking a Warranty Service Representative for new residential construction homes to join our Tampa team.
This position requires someone who is self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction
Responsibilities include :
Coordinate and schedule repairs with contractors and customers
Follow up, inspect and insure accurate completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
Manage your budget
Handle multiple tasks, as well as projects within designated timeframes
Say "no" when necessary and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Performing minor repairs
Qualifications
A positive attitude and good social / interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry and / or some home repair experience is helpful
Previous experience in a customer service environment
A team player that will be able to work closely with customers, builders, and sub-contractors in a fast paced environment.
Additional Information
What We Offer :
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 18 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes :
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer () , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers : No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.
