What are the responsibilities and job description for the Supervisor, Customer Care, Sales Team position at David Yurman?
About Us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Overview
Job Description
David Yurman is currently seeking a highly motivated and experienced Sales Supervisor for our newly formed Sales team. This role will help execute our vision of setting a gold standard in luxury customer service. Reporting to the Manager, Customer Care, this position is responsible for leading a team of Sales professionals and driving business growth in a manner that reinforces our brand values and ensures a superior customer experience. This dynamic role involves a combination of strong leadership skills, strategic planning, excellent communication abilities, and a proven track record in sales.
The position is located in Lyndhurst, NJ.
Responsibilities
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Overview
Job Description
David Yurman is currently seeking a highly motivated and experienced Sales Supervisor for our newly formed Sales team. This role will help execute our vision of setting a gold standard in luxury customer service. Reporting to the Manager, Customer Care, this position is responsible for leading a team of Sales professionals and driving business growth in a manner that reinforces our brand values and ensures a superior customer experience. This dynamic role involves a combination of strong leadership skills, strategic planning, excellent communication abilities, and a proven track record in sales.
The position is located in Lyndhurst, NJ.
Responsibilities
- Lead and motivate a team of Sales / Client Advisors to meet or exceed sales targets.
- Provide ongoing training, coaching, development and support.
- Develop and implement sales strategies, including sales through service and Clienteling to achieve department goals and objectives.
- Optimize our existing “Notify Me” Program to maximize sales.
- Motivate & encourage through ongoing positive communication & feedback.
- Hold team members accountable for meeting or exceeding performance standards.
- Evaluate your team members’ individual performance weekly and monthly, while also coaching in the moment.
- Raise any performance trends, issues or concerns with the Management team in a timely manner.
- Partner with Training and Communications Team to identify training opportunities and communications that need reinforcement.
- Conduct regularly scheduled team meetings and one-one-one coaching to review performance with Direct Reports
- Monitor sales performance and provide regular reports to senior management.
- Collaborate with Marketing, Retail, Ecommerce and other internal departments to maximize sales and improve overall customer experience.
- Identify when an escalated case should be taken over by a supervisor.
- Effectively handle escalations, providing solutions that ensure the best possible outcome.
- Evaluate and respond to customer feedback to enhance the Customer Service experience.
- Responsible for handling Special Orders, including High Value and Custom Orders.
- Support Supervisors with other daily Supervisors tasks, as needed.
- 2-7 years of experience in a similar role within a Contact Center or Retail Store with a strong service culture, luxury environment preferred.
- Management, Sales and stellar Customer Service skills!
- Ability to excite and motivate a team, effectively leading to drive results.
- Excellent knowledge of the sales process and techniques.
- Proficient in using Salesforce or similar CRM software. Comfortable navigating multiple systems.
- Strong customer focus with relationship and relationship-building skills.
- Excellent communication skills, both written and verbal.
- Demonstrated ability to work independently, as well as collaboratively.
- The ideal candidate will thrive in a fast-paced, high-energy environment.
- A strong passion for the jewelry industry and the David Yurman brand; strong interest in learning about our business and products
- Problem analysis and solving skills, demonstrating good judgement.
- Strong organizational and planning skills.
- Some schedule flexibility desired.
- High level of professionalism and integrity.
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
