What are the responsibilities and job description for the Appointment Coordinator - Watertown, NY position at Davidson Auto Group?
Auto Service Appointment Coordinator
Davidson Auto Group's Dealership is looking for the next great member of our dynamic team. The Service Appointment Coordinator focuses on increasing the service traffic of the dealership by handling inbound calls and making outbound calls to assist customers schedule appointments for the service department. The Coordinator acts as the essential communications link between the customer and the dealership. This is an entry level position.
Work Schedule: Monday - Friday
Pay: $16 - $17/hr. (Based on relevant work experience)
Responsibilities:
- Respond to inbound phone calls.
- Ensure that all inbound calls are handled in a timely and effective manner for service department.
- Perform outbound calls
- Be prepared, friendly, knowledgeable, and confident on every call
- Ensure all the appointments are set accordingly
- Deliver inquiries/messages intended for other service personnel and departments promptly
- Check email frequently and respond to inquiries immediately
- Commitment to remain informed about product.
- Follow up with customers to ensure satisfaction and produce referrals. You will be working in a friendly, high energy team environment.
- You will be mentored by our experienced staff
- Other duties may be assigned as needed.
Required Skills:
- Automotive/Service knowledge and experience a plus.
- Prior experience in a call center, sales, retail, customer service and/or reception highly preferred.
- Excellent verbal/written communication skills.
- Customer contact experience required.
- Outgoing and patient personality with good customer relations ability.
- Professional Personal Experience is a must.
- Detail oriented, like proven processes, and are proficient with computers, emails, smart phones and the web.
- Persuasive, honest and like taking the initiative to get the job done.
- A multi-tasker that can provide great customer service.
- Willing to constantly invest in yourself, by participating in skills and product training.
- Must be at lease 18 years of age and have a valid drivers license
Benefits and Growth Opportunities:
- We offer great benefits including vacation, holidays, medical, dental, vision, 401(k), EAP and more.
- We offer advancement opportunities within a large organization.
- We are an Equal Opportunity Employer.
Salary : $16 - $17
