What are the responsibilities and job description for the Receptionist / Customer Service Rep. - Watertown, NY position at Davidson Auto Group?
Davidson Auto Group has an immediate opening for a Receptionist / Customer Service Rep. The Receptionist / CSR is responsible for providing an exceptional customer experience. They greet & welcome customers and manage working relationships with customers, vendors and insurances companies while providing all components of administrative support for the on-site Repair Facility Team.
Full Time Hours: Monday – Friday 8:00 AM – 5:00 PM
Pay: $17 - $19/hr. (Based on relevant work experience)
Responsibilities:
- Greet customers
- Answer phones
- Reconcile Vendors
- Work closely with team members and provide excellent customer service
- Generates follow up phone calls with customers to obtain feedback & reviews
- Persuades & encourages customers to complete on-line surveys
- Maintain files for insurance repairs
- Schedule appointments for vehicle repair using, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- Other duties may be assigned as needed.
Qualifications:
- Highly organized and positive person
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
- Minimum: 1 year experience in a similar role such as administration assistant.
- Must have a valid driver's license.
- Must be at least 18 years of age.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Benefits and Growth Opportunities
- We offer great benefits including vacation, holidays, medical, dental, vision, 401(k), Employee Assistance Program and more.
- We offer advancement opportunities within a large organization.
- We are an Equal Opportunity Employer.
Salary : $17 - $19
