What are the responsibilities and job description for the Director of Guest Services position at Davidson Hospitality Group?
Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of guest services, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Lead and inspire a team of guest services professionals, providing guidance and support
- Establish and maintain effective communication channels with other departments
- Monitor guest feedback and take proactive measures to address concerns
- Collaborate with the sales and marketing team to promote guest services offerings
- Implement training programs to continuously improve service standards
- Ensure efficient operations of front desk, concierge, and guest relations functions
- Stay updated with industry trends and best practices to drive innovation
Join our team as the Director of Guest Services and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.
- Bachelor's degree in hospitality management or a related field or equivalent experience
- Proven experience in a guest services leadership role within the hospitality industry
- Exceptional leadership and team management skills
- Strong customer focus and a genuine passion for providing outstanding service
- Excellent communication, negotiation, and problem-solving abilities
- Ability to analyze data and make informed decisions
- Proficiency in hotel management systems and guest service software
- Availability to work flexible hours, including evenings and weekends
