Director of Services

Property Overview

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!

Overview

This is a seasonal Position from April thru October 2025. On island basic housing and meals provided at $19/day. 

Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of the dock porter, bellman, doorman and service desk operations, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!

Key Responsibilities:

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Lead and inspire a team of guest services professionals, providing guidance and support
• Establish and maintain effective communication channels with other departments
• Monitor guest feedback and take proactive measures to address concerns
• Implement training programs to continuously improve service standards
• Ensure efficient operations of the department 
• Stay updated with industry trends and best practices to drive innovation

Join our team as the Director of Services and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.

Qualifications

• Bachelor's degree in hospitality management or a related field or equivalent experience
• Proven experience in a guest services leadership role within the hospitality industry
• Exceptional leadership and team management skills
• Strong customer focus and a genuine passion for providing outstanding service
• Excellent communication, negotiation, and problem-solving abilities
• Ability to analyze data and make informed decisions
• Proficiency in hotel management systems and guest service software
• Availability to work flexible hours, including evenings and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Benefits for Full Time

Three Tiers of Medical Coverage *

Dental & Vision Coverage *

24/7 Teledoc service *

Free Maintenance Medications *

Paid Time Off (vacation, sick, bereavement, and holidays). *

Tuition Reimbursement *

Pet Insurance

Hotel Discounts

401K Match

25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.

20% discount at Grand Hotel retail locations

20% discount on Golf, no fee for cart rental

20% discount on Miniature Golf at Woodlands Activity Center

20% discount on products and services at Astor’s Spa

* Full Time Year Round Team members only.

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Salary : $19