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Customer Service - Clearwater, FL

Davidson's Inc
Clearwater, FL Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025

Job Type

Full-time

Description

Position : Customer Service

Location : Clearwater, FL

Company : Gunstores.com

Position Overview :

Are you passionate about customer service and eager to make a significant impact in the firearms e-commerce industry? Gunstores.com, a growing platform dedicated to supporting firearm dealers, is seeking a dynamic and motivated individual to fill a Customer Service opportunity. This role is vital in ensuring our dealers are fully supported, engaged, and maximizing their potential on our platform.

Key Responsibilities :

  • Dealer Engagement : Establish and maintain strong relationships with dealers, guiding them through the onboarding process, and ensuring their profiles are accurate and up to date.
  • Salesmanship : Proactively reach out to dealers to educate them on the platform's features and benefits, and skillfully introduce our subscription service as a value-added offering that can enhance their business operations.
  • Support & Communication : Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries via phone and email.
  • Platform Utilization : Educate dealers on the features of Gunstores.com, helping them to optimize their use of the site to grow their businesses.
  • Problem-Solving : Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter.
  • CRM Management : Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience.
  • Follow-Up : Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform.

Pay & Benefits :

  • Salary : The starting salary for the position will be $19 p / hr
  • Benefits : Comprehensive benefits package, including voluntary family medical, life insurance, dental, vision, supplemental life insurance, flexible spending accounts, pet insurance, and a 401(k) retirement plan with a generous match.
  • Work Environment : Gunstores.com offers a business casual environment that values work-life balance and professional growth.

    • About Gunstores.com :

    Gunstores.com is dedicated to supporting firearm dealers by providing a comprehensive e-commerce platform that simplifies and enhances their business operations. As we continue to grow, we are committed to offering innovative solutions and exceptional service to our dealers.

    Application Process :

    Interested candidates should submit their resume and cover letter to hr@gunstores.com. Gunstores.com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.

    Additional Information :

  • Offers of employment are conditional upon passing pre-employment drug testing and a criminal background check

    • Requirements

    Qualifications :

  • Experience : 1-3 years of experience in account management, customer service, sales, or a related field. Experience in the firearms industry or e-commerce is a plus.
  • Sales Skills : Strong salesmanship and persuasion skills, with a proven ability to introduce and sell services in a consultative manner.
  • Technical Skills : Proficient in Microsoft Office applications and CRM systems.
  • Communication : Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively.
  • Problem-Solving : Strong analytical and problem-solving abilities, with a focus on customer satisfaction.
  • Attitude : A growth mindset, high energy level, and a team-oriented approach are essential.
  • Flexibility : Ability to handle multiple tasks and priorities in a fast-paced environment.

    • Salary Description

    Position starts at $19.00 p / hour

    Salary : $19

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