Full Time Clerical Support (On-site, Lakewood Ranch, FL)

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

Davies Claims North America is looking for a full-time Clerical Support person who is interested in learning and working in the exciting and fast-paced insurance claims industry. The right person will be focused on detail, have a customer-centric philosophy, and have the desire to develop themselves both personally and professionally. Reporting to the Nurse Case Manager Supervisor, you will provide clerical assistance while exercising discretion with sensitive information.

To be successful in this role, you must demonstrate an exceptional capability to multi-task and prioritize with excellent organization and documentation skills, and possess superb communication skills, both verbal and written, conducted in a timely manner. You must have a High School diploma and demonstrate proficiency with data entry. Additionally, you will need to capable of working collaboratively and independently with minimal supervision. This role is a full-time, onsite position based out of Lakewood Ranch, FL.

Responsibilities and Duties

• Capability of answering and transferring phone calls
• Input data as requested
• Assist with scanning documents as needed
• Assist with indexing, file management, and Workers’ Compensation faxes
• Provide backup for FROI entry
• Demonstrate the ability to assist with purge and special projects
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• High School diploma
• Proficiency with data entry
• Proven capability to utilize computers and software platforms, including but not limited to Microsoft Office Suite
• Demonstrated ability to answer and transfer phone calls
• Processing of mail on a daily basis
• Provide clerical assistance to adjusting staff and/or teammates
• Maintain workflow requirements
• Complete index inquiries as requested

Preferred

• College degree

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• High School diploma
• Proficiency with data entry
• Proven capability to utilize computers and software platforms, including but not limited to Microsoft Office Suite
• Demonstrated ability to answer and transfer phone calls
• Processing of mail on a daily basis
• Provide clerical assistance to adjusting staff and/or teammates
• Maintain workflow requirements
• Complete index inquiries as requested

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Paid Time Off, Sick Leave, and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous teammates

Position Type, Work Environment and Physical Demands

This is an onsite, full time, hourly, non-exempt position that predominantly operates from a professional office-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand, as necessary.

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