Pay Assistant

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

Davies Claims North America is looking for a Pay Assistant to join our growing team! Reporting to the Pay Department Supervisor, you will complete banking and balancing of accounts for all clients, process requests for deposits, monitor balance to ensure fund availability, process incoming checks and refunds, and follow all policies and procedures in the Pay Department Policy and Procedure manual.

To be successful in this role, you need to have superior time management skills with capability of working with and meeting deadlines and superb written and verbal communication skills conducted in a timely manner with diverse audiences. You must have a high school diploma and an Accounting or Finance degree is preferred. Additionally, you will need to display an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. This role is a full-time, in-office position based in Lakewood Ranch, FL.

Responsibilities and Duties

• Requests for Reimbursements: Weekly, Bi-Weekly, Monthly, and Special Requests per Client requirements, using registers provided by IS Department
• Banking: Check individual accounts for deposits and enter information into client’s monthly spreadsheet or ledger; send positive pay files to banks for applicable clients and review exceptions on banking websites; place stop payments when requested and upon client approval
• Scanning Checks: Confirm scanning counts of all checks and complete “Check Count Verification Log”
• Check Distribution: Checks are reviewed for second signature, check pulls, and sent to Clerical for envelope stuffing and mailing
• Process Daily Mail: Research returned checks for re-issue; separate refunds for entry into Pay Management System
• Refund Checks and Voids: Entry into Pay Management System; deposit or return refunds per client specific instructions
• Subrogation, SDF, and Excess Recoveries: Place in diary for 10 days, then check AIM System for entry by QA Manager; if entered, recovery is returned or deposited per client specific instructions; if recovery is not entered, an email reminder is sent for review to QA Manager
• Daily Registers: Enter check numbers and total amount issued into individual client spreadsheet/ledger for monitoring of account balance
• Bank Statements: Mail to clients with cancelled checks/CD-ROM by the 15th of the month; provide supplemental bank reconciliation for applicable clients; enter bank balance into “Bank Statement Balance” spreadsheet, then balance the monthly ledger accordingly
• Handle incoming calls from clients, banking institutions, and Davies Claims North America personnel
• File correspondence, reimbursement requests, and invoices in individual client files
• Create client spending analysis for funding increases, as necessary
• Update Pay Department Policy and Procedure manual with changes and new procedures
• Convey a positive attitude and teamwork for optimum provision of services to clients
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• High school diploma
• Proficiency with Microsoft Office Suite, including Microsoft Excel

Preferred

• Finance or Accounting degree preferred
• Bank experience preferred
• Bank reconciliation processing preferred
• Proficiency with multiple systems including banking sites and proprietary claim system
• Accounting or finance certificates preferred

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb written and verbal communication skills conducted in a timely manner with diverse audiences
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• High school diploma
• Proficiency with Microsoft Office Suite, including Microsoft Excel

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Paid Time Off, Sick Leave, and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous colleagues

Position Type, Work Environment and Physical Demands

This is an in-office, full time, hourly, non-exempt position that predominantly operates from an onsite professional office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Location

Davies Claims North America is currently able to support employees residing in the following US locations: Lakewood Ranch, FL, and surrounding areas. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.

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