Liability Claims Supervisor

Liability Claim Supervisor

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

Davies Claims North America is seeking a Liability Claim Supervisor to join our growing team! Reporting to the Manager or AVP of P&C TPA, you will oversee adjusting staff and team assistants, ensuring high-quality claim handling. This role exclusively handles Governmental Entity Claims.

To succeed in this position, you must demonstrate strong critical thinking, problem-solving, and decision-making skills, with a high level of attention to detail. You must also have superior time management, organization, and multi-tasking abilities in a fast-paced environment. Superb written and verbal communication skills are essential. This is a full-time, remote position with occasional travel required for claims meetings, client visits, and continuing education seminars to maintain your adjuster license.

As a Liability Claim Supervisor, you will:

• Supervise claims specialists to ensure compliance with company, client, and state policies
• Monitor workflow, train staff, and recommend process improvements for efficiency
• Oversee public sector claims exclusively, ensuring adherence to Florida sovereign immunity regulations
• Build and maintain strong client relationships to drive customer service and retention
• Manage staff performance, attendance, and HR-related functions in coordination with management
• Ensure accurate claim documentation, liability investigations, and resolution
• Maintain and review supervisor and specialist diaries for timely claim processing
• Ensure claims specialists meet quality control (QC) audit standards and performance benchmarks
• Oversee reserving, excess reporting, subrogation handling, and litigation attendance
• Approve and document reserve changes, settlements, and claim closures per policy
• Attend and coordinate client status reviews as needed
• Handle special projects and additional duties as assigned

Your Expertise, Skills, and Abilities

• 5 years of Property, General Liability, and Legal claims adjusting experience (including Professional Lines, Law Enforcement, Slip and Fall, and Auto Liability)
• Experience handling Governmental Entity Claims is highly preferred
• College degree or four or more years of equivalent work experience
• Previous experience in a supervisory or management role preferred
• Proficiency with Microsoft Office Suite. Advanced experience and knowledge in the following
  • Liability Insurance Policies
    • Self-insured retention (SIR)
    • Excess policies
    • Tiered Deductibles
  • Proper reserving, excess carrier reporting and notice, reservation of rights letters
  • Knowledgeable and experienced multi-state regulations, and statues
  • Client and account management
  • Client and claims reporting
• Third-party administrator (TPA) experience strongly desired
• Experience handling claims for municipalities strongly desired
• Proficient knowledge of claims operations platforms, Microsoft Office
• Desired insurance certification: AIC, AIM, ARM, CPCU, etc.
• Other Skills:
  • Excellent written and verbal communication skills, demonstrated through the preparation of reports, presentations, and meetings for diverse audiences
  • Ability to adapt to new technologies quickly
  • Customer service orientation, with a track record of resolving client issues efficiently and effectively
  • Proven ability to mentor and train team members, fostering a collaborative and productive work environment

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family
• A 401k plan with employer matching to help you build a secure financial future
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
• Paid holidays
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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