What are the responsibilities and job description for the Claims Administrative Support - San Antonio, Texas position at Davies Group Ltd?
Our Story
Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America , we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store
We're on the lookout for a Claims Administrative Support . As a Claims Administrative Support you will be responsible for supporting our San Antonio Office. This includes handling inbound and outbound telephonic and electronic communications, process incoming and outgoing mail, entering new claims into the claims system, and assisting with various other administrative duties.
To be successful in this role, you need to have superb written and verbal communication skills to communicate effectively with clients and possess a high level of empathy. You must have strong time management skills to balance working with multiple tasks simultaneously, strong organizational skills, and possess the ability to work in a fast paced environment. Additionally, you will need to demonstrate high level attention to detail and problem-solving skills and be capable of working collaboratively and independently with minimal supervision.
This role is a full-time onsite position based out of San Antonio, Texas.
Responsibilities and Duties
- Professionally and appropriately respond and / or forward inquiries
- Efficiently handle customer calls and emails
- Communicate effectively over the phone while demonstrating excellent verbal communication skills
- Open, close, and re-open files as requested.
- Prepare and send claim acknowledgement letters and emails
- Collaborate with claims adjusters and managers to address customer needs ensuring timely communication
- Document claims files with notes of conversations via phone memos or other appropriate documentation
- Process incoming emails and mail, scan and deliver to the appropriate party
- Proofread, print, package, and email and / or mail letters to our customers
- Upload documents in claim files
- Demonstrate a proactive approach to customer interactions ensuring a positive customer experience
- Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned
Your Expertise, Skills, and Abilities
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes :
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
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