IT Operations Supervisor

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

We're on the lookout for an Operations Supervisor . As an Operations Supervisor , you will :

• Maintain, modify, and enhance in-house applications.
• Design, modify, and maintain standard and ad hoc reports.
• Negotiate with key stakeholders to prioritize projects and resources.
• Provide technical support, user training, and QA for programming changes.
• Coordinate new client setup and data conversion processes.
• Oversee compliance processes for Medicare and state EDI requirements.
• Monitor regulatory changes, ensuring timely updates to processes.
• Manage specialized reporting, including Excel-based custom reports.
• Act as a backup for daily check processing, billing processes, vendor maintenance, and excess updates.
• Liaise with internal departments, clients, service providers, and vendors to ensure seamless operations.
• Perform operations support tasks, such as month-end reporting and custom data requests.

This role is a full-time position with hybrid work options and occasional travel as required.

Your Expertise, Skills, and Abilities

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes :

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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