Program Lead

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

We're on the lookout for a Program Lead . As a Program Lead, you will need to obtain results through others by directly managing a team of Project Managers and Business Process Analysts to achieve project and program objectives. This role requires superior time management skills with capability of working with and meeting deadlines including the ability to multi-task and prioritize. Candidates must have demonstrated organization and project documentation skills in a fast-paced, dynamic work environment. You must have at 5 years’ experience of program management and PMP / PRINCE II certification is a plus. People management and leadership experience is required as is Six Sigma Black Belt certification given Six Sigma project coaching this role will perform. Additionally, you will need to exhibit discretion with sensitive and confidential information and display a comfort level working with key people at all levels within an organization.

Responsibilities and Duties :

• Directly manage a team of Project Managers and Business Process Analysts located in North America including future hiring (full time and / or contractor) and performance management and coaching
• Ensuring Project Managers are delivering a quality service and following Davies defined processes, methods, utilizing project tools, and executing stated project deliverables
• Ensuring Business Process Analysts are executing deliverables on time and utilizing the process analysis tools, methods, and technology expected by providing Six Sigma and process coaching.
• Provide Six Sigma Black Belt coaching to Six Sigma Green / Yellow belts including use of Six Sigma analysis methods and tools.
• Manage and communicate the delivery of the program including attending and / or facilitating portfolio, project, financial, and process analysis reviews and providing program and project status reporting
• Managing and monitoring the program financial costs and benefits expected seeking change requests as appropriate in partnership with Program Management Office (PMO) and finance partners
• Provide Resource planning of current and upcoming projects, staff needed for forthcoming initiatives, and onboarding and managing contractors should initiative volume of work require additional staff
• Carry out general HR duties including performance plans, holiday and sickness management, and individual support for direct reports
• Work across geographies, time zones, and cultures in partnership with other lines of business, stakeholders, and key contacts to achieve expected initiative outcomes
• Develop positive relationships with key stakeholders and business partners to become a trusted partner and be sought after for expertise
• Manage and deliver analysis on Global Change projects covering Process, systems, technology, and services
• Conduct process improvement and process mapping activity such as current state process analysis documenting ‘as is’ and ‘to be’ processes, identifying waste, pain points and potential automation / AI opportunities where applicable.
• Support the overall growth and improvement of project management by sharing best practice and managing lessons learned Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project\

This role is a full-time, Home-based position.

Your Expertise, Skills, and Abilities

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes :

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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