Auto and Property Damage Adjuster

Department: Claims Administration & Adjusting

Location: Lakewood Ranch, FL

Compensation: $45,000 - $55,000 / year

Description

Our Story
Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies Claims North America is looking for an Auto and Property Damage Adjuster to join our team. Reporting to the Supervisor of P&C TPA, you will adjust first- and third-party property damage claims in a timely, accurate, and professional manner.

To be successful in this role, you must have high level attention to detail and problem-solving skills, superior time management skills with capability of working with and meeting deadlines, and possess superb communication skills, both verbal and written, conducted in a timely manner. You must have at least one year of adjusting experience, as well as a bachelor's degree or three or more years of equivalent work experience. Additionally, you must demonstrate the exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.

This role is a full-time, hybrid position based in Lakewood Ranch, FL; however, well qualified candidates who do not live in the geographical area, but reside in Florida, will be considered for remote work.


Key Responsibilities

• Review new assignments within 24 hours of assignment and completion of the Plan of Action


• Contact the Insured or Claimant within 24 hours of assignment


• Assign appraisers or coordinate the receipt of damage estimates according to the client guidelines or approval


• Determine if estimates or appraisals are appropriate based upon reported damages and other evidence


• Gather evidence of damages, set, and adjust reserve amount appropriately


• Interview the Claimant, Insured, and/or witnesses as necessary


• Evaluate the facts and law to determine liability and the amounts owed


• Daily review of workflow and claim system reminders with follow-up and significant progress toward completion of any task set as a reminder, or received in workflow within 72 hours


• Request payment authorization according to the client guidelines and Davies Claims North America policy and procedures


• Follow client guidelines for any claim denial


• Obtain internal investigation reports from the Insured when permitted by the client


• Determine degree of Attorney involvement, if necessary


• Always act with the utmost good faith in handling of the claim from beginning to closure


• Set reminders within the claim system for necessary follow-up in an appropriate time frame


• Accurately record any communication, or activity relevant to the claim, in the claim system notes


• Follow branch procedures to image documents sent to you that are relevant to the claim file, including emails


• Meet the requirements of Continuing Education as required for licensure as an adjuster


• Maintain a 95% claim closure ratio


• Report to the Excess Carrier on any claim that meets the requirements to do so


• Immediately notify the supervisor and the client of any Summons and Complaint received, identify assigned defense counsel, and communicate and cooperate with defense counsel


• Read and understand the Excess Carrier Insurance Policy


• Develop a working knowledge of Loss of Business Income and Extra Expense


• Check for the Claimant's compliance with the provisions in F.S. 768.28 Sovereign Immunity


• Evaluate the claim for subrogation opportunities and for possible fraud


• Identify and pursue subrogation, contribution, indemnification, and/or other opportunities to compel third parties to bear their share of responsibility


• Assist others as called upon by the Claims Supervisor and/or Manager


• For Third-Party Vehicle Damage claims: interview the insured driver or other involved parties


• For Third-Party Vehicle Damage claims: determine the injury status of all persons involved in a crash investigation


• For Third-Party Vehicle Damage claims: obtain a recorded statement immediately if injury is indicated


• For Third-Party Vehicle Damage claims: obtain Certificate of Destruction when called for by the Statue (total loss)


• For Third-Party Vehicle Damage claims: verify ownership of the vehicle


• For Third-Party Vehicle Damage claims: arrange for the removal of Claimant vehicle from facilities where storage is accruing (with Claimant permission if settlement has not taken place and liability exists upon the Insured)


• For Third-Party Vehicle Damage claims: interact with insurance adjusters from other companies, obtaining information needed to process the claim


• For Third-Party Vehicle Damage claims: send out subrogation paperwork to the Claimant and/or their insurer and follow up to completion of subrogation efforts


• For Third-Party Vehicle Damage claims: check for lien holders prior to issuing payment


• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together


• Perform other duties as assigned

Skills, knowledge & expertise

Required

• Minimum of one (1) year of experience handling Auto and Property Damage claims


• Bachelor's degree or three or more years of equivalent work experience


• Proficiency in Microsoft Office Suite


• Must reside in Florida

Other skills and abilities

• Proactive, independent, and takes initiative with consistent follow through


• Superb communication skills, verbal and written, conducted in a timely manner


• Superior time management skills with capability of working with and meeting deadlines


• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment


• Excellent team player with interpersonal skills


• High level attention to detail and problem-solving skills


• Capable of working collaboratively and independently with minimal supervision


• Exhibit discretion with sensitive and confidential information


• Display a comfort level working with key people at all levels within an organization

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family


• A 401k plan with employer matching to help you build a secure financial future


• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment


• Paid holidays


• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones

Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.