Demo

Bilingual Client Care Specialist

Davis & Associates Immigration
Houston, TX Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 4/21/2025

Job Summary:
We are seeking a highly motivated and customer-focused individual to join Davis & Associates as a Client Care Specialist. The Client Care Specialist is responsible for working in partner with Immigration Attorneys to help potential clients choose Davis & Associates to help with thier immigration case. Candidate must be able to create trust and confidence. S/he will be responsible to ensure that all the new clients understand the contract terms and set proper expectations of firm processes.

Responsibilities:

  • Attends consultation as assigned by Manager, either in person or phone throughout the day.
  • Drafts and provides a quote to everyone we can help according to official pricing list.
  • Taking the full down payment and providing receipt with a Client Communication Form.
  • Obtaining signed contract by Client
  • Offering automatic payment enrollment to every client
  • Providing checklist to every client
  • Explaining payment plan, late fees and assigning a case number
  • Explaining the Technology Portal for client communication
  • Ensure follow ups, and clients are contacted in a timely manner every day.
  • Ensure you are up to date on Tasks, Emails, and Callbacks.

Requirements:

  • Bilingual (English-Spanish) is required;
  • High School Diploma required, College or equivalent preferred
  • Superior organizational and customer service skills
  • Excellent communication and interpersonal skills
  • Ability to maintain professional interpersonal relationships with clients and colleagues.
  • 2-4 years of Sales experience required

Job Type: Full-time

Pay: From $34,000.00 per year

Benefits:

  • 401(k)
  • 401(k) 3% Match
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation Package:

  • Bonus opportunities
  • Quarterly bonus

Schedule:

  • 8 hour shift

Ability to Relocate:

  • Houston, TX: Relocate before starting work (Required)

Work Location: In person

Salary : $34,000

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