What are the responsibilities and job description for the Bilingual Client Care Specialist position at Davis & Associates Immigration?
Job Summary:
We are seeking a highly motivated and customer-focused individual to join Davis & Associates as a Client Care Specialist. The Client Care Specialist is responsible for working in partner with Immigration Attorneys to help potential clients choose Davis & Associates to help with thier immigration case. Candidate must be able to create trust and confidence. S/he will be responsible to ensure that all the new clients understand the contract terms and set proper expectations of firm processes.
Responsibilities:
- Attends consultation as assigned by Manager, either in person or phone throughout the day.
- Drafts and provides a quote to everyone we can help according to official pricing list.
- Taking the full down payment and providing receipt with a Client Communication Form.
- Obtaining signed contract by Client
- Offering automatic payment enrollment to every client
- Providing checklist to every client
- Explaining payment plan, late fees and assigning a case number
- Explaining the Technology Portal for client communication
- Ensure follow ups, and clients are contacted in a timely manner every day.
- Ensure you are up to date on Tasks, Emails, and Callbacks.
Requirements:
- Bilingual (English-Spanish) is required;
- High School Diploma required, College or equivalent preferred
- Superior organizational and customer service skills
- Excellent communication and interpersonal skills
- Ability to maintain professional interpersonal relationships with clients and colleagues.
- 2-4 years of Sales experience required
Job Type: Full-time
Pay: From $34,000.00 per year
Benefits:
- 401(k)
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Quarterly bonus
Schedule:
- 8 hour shift
Ability to Relocate:
- Houston, TX: Relocate before starting work (Required)
Work Location: In person
Salary : $34,000