Bilingual Client Care Specialist

Job Summary:
We are seeking a highly motivated and customer-focused individual to join Davis & Associates as a Client Care Specialist. The Client Care Specialist is responsible for working in partner with Immigration Attorneys to help potential clients choose Davis & Associates to help with thier immigration case. Candidate must be able to create trust and confidence. S/he will be responsible to ensure that all the new clients understand the contract terms and set proper expectations of firm processes.

Responsibilities:

• Attends consultation as assigned by Manager, either in person or phone throughout the day.
• Drafts and provides a quote to everyone we can help according to official pricing list.
• Taking the full down payment and providing receipt with a Client Communication Form.
• Obtaining signed contract by Client
• Offering automatic payment enrollment to every client
• Providing checklist to every client
• Explaining payment plan, late fees and assigning a case number
• Explaining the Technology Portal for client communication
• Ensure follow ups, and clients are contacted in a timely manner every day.
• Ensure you are up to date on Tasks, Emails, and Callbacks.

Requirements:

• Bilingual (English-Spanish) is required;
• High School Diploma required, College or equivalent preferred
• Superior organizational and customer service skills
• Excellent communication and interpersonal skills
• Ability to maintain professional interpersonal relationships with clients and colleagues.
• 2-4 years of Sales experience required

Job Type: Full-time

Pay: From $34,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Quarterly bonus

Schedule:

• 8 hour shift

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: In person

Salary : $34,000