Guest Services Supervisor (GSS)

This full-time position supports Dining Services of Davis & Elkins College by supervising dining room and guest room operations in the Graceland Inn & Restaurant. In tandem with dining services management the GSS will maintain procedures; perform administrative functions; oversee the dining and guest room operations. This person must form partnerships and processes between internal departments to ensure all guests of Graceland Inn & Restaurant have a positive dining and/or guest experience. They will work with team members to execute all daily operations and pay special attention to the professionalism, presentation of food, décor and service and ensure all is of superior quality for each guest. They will coordinate with the Director of Dining Services and Assistant Director of Dining Services to plan and execute external event/conference business.

DUTIES:

• Assist in the scheduling and training of all Graceland hourly service staff (including student employees).

• Learn necessary systems to manager reservations for dining and guest stays.

• Handle all cash deposits and reporting all sales including credit card and catering.

• Hone serving standards for self and team to the expected level.

• Work with Head Chef to improve and maintain service standards.

• Establish standards for entering orders and timing of courses.

• Provide real-time feedback to the chef on dining room situations.

• Enforce plate presentations.

• Expedite meal service as needed.

• Assist management in planning and implementing promotional and theme events to drive sales.

• Managing the inventories of small-wares and alcohol and various and sundry items in support of guest and dining services.

• Develop on-going relationships with internal and external partners.

• Participate in the planning of and execution of all catered events. Specific attention towards planning Presidential events.

• To communicate as needed with outside vendors to include food, beverage, party rentals, linens, decorations, flowers, food service equipment.

• Other duties as assigned.

• Ability to communicate and work well with diverse groups of people and different personality types.

• Solid communication skills, both verbal and written.

• Managing tasks performed in a team environment, with the supervisor acting as the team leader.

• Knowledge of food and beverage products, proper preparation and presentation of food and beverage items.