What are the responsibilities and job description for the Center Store Manager position at Davis Food Co-op?

Job Details

Job Location: Davis Food Co-op - Davis, CA

Position Type: Full Time

Salary Range: Undisclosed

Description

Center Store Manager

Department: Center Store

Wage Scale: Operations

Pay Class: D

Wage Range: $25.50-$35/hr

Reports to: Operations Support Manager

(Center Store)

JOB SUMMARY:

To effectively and efficiently manage all aspects of the Center store department including customer service, department conditions, profitability, staff supervision, productivity and workplace conditions. Maintain strong Center Store operations including accurate and efficient receiving, expense control, buying, merchandising of product and consistently delivering and promoting phenomenal customer service. This position upholds management best practices, develops and mentor's department personnel, adheres to labor guidelines and ensures others maintain compliance with policy and procedures by establishing clear expectations. They help advance Davis Food Co-op’s Ends statement alignment in the present and for future growth and development.

This is a full-time position requiring up to 40 hours per week. Employee must be available to match the business needs and will be required to work early mornings, late evenings, weekends and holidays as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Development
- Participates in the leadership of the Co-op as a member of the Operations Team.
- Attends or sends an informed representative to weekly store huddles. Presents pertinent information such as department sales and updates.
- Holds and mediates weekly department huddles, informing staff on sales, efficiency goals, safety, events or any other pertinent information.
- Stay up to date on sales forecast, labor ratios, labor compliance, preventative maintenance schedules and project deadlines.
- Develop and lead team to ensure accuracy and efficiency in all operational processes.
- Ensure all new items and price updates are submitted to Pricing Manager. Stay up to date on margin target percentages for categories and subcategories in center store.

Store Operations and Customer Service

DFC Job Description

- Work with the store team to bring in new products for the store. Communicate arrival of these new items to respective department manager(s). Ensure new items are put into Catapult and slot them according to DFC merchandising guidelines in a timely manner.
- Maintain working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals.
- Meet labor, sales, shrink and margin goals, communicate relevant sales, shrink, margin and labor goals to staff on a regular basis, and communicate standards, expectations, policy changes and product knowledge to staff.
- Attend management team meetings and come prepared to share information related to center store.
- Meet the established goals for margin, labor costs, sales and inventory.
- Work with Operations Manager to develop annual operating budget, capital budget, and equipment needs.
- Treat people fairly, consistently, and with respect.
- Model, provide and ensure customers receive prompt, friendly and courteous services and in a professional manner that markets our cooperative advantage.
- Communicate with Front End team on a daily basis to status on staffing needs and coordinate need for back up cashiers if necessary.

Ordering and Pricing
- In coordination with Operations Manager, negotiate with suppliers for favorable prices, terms, quality, and delivery.
- Purchase products and supplies for department according to store guidelines.
- Ensure adequate supply of products keeping out of stocks to a minimum.
- Receive and process orders to ensure food quality and safety. Check the condition and invoice accuracy on all deliveries.
- Ensure correct product rotation.
- Review invoices for accuracy, price changes, and product additions. Process updates with pricing.
- Coordinate returns and credit from suppliers when needed and ensure that staff know how to do the same.
- Ensure accurate up-to-date price labeling of department items.
- Work with Chief Financial Officer to establish prices based on margin goals.

Sanitation, Safety and Security
- Ensure the department operates in compliance with all health and safety regulations.
- Ensure that Center Store display units, coolers, work areas, storage areas, and floors are in clean and orderly condition and meet all Health Department requirements.
- Ensure staff is following safety, sanitation and security procedures.
- Protect the safety of self, co-workers, and Davis Food Co-op patrons at all times.
- Report any potentially harmful equipment or situations to the immediate supervisor

without delay.

- File safety incident reports immediately if an incident is reported follow procedure
- Follow all company and safety policies and procedures.
- Operate equipment in a safe manner that will not lead to injury of self or others
- Ensure maintenance of all equipment is completed per maintenance schedule.
- Establish proper storage and labeling procedures

Merchandising

- Ensure that all direct report employees learn and use safe practices when performing job duties.
- Wear proper clothing during shift, consistent with current store and department uniform and appearance standards.
- Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury.
- Follow accepted food safety practices.
- Handle all store equipment with care; observe all safety precautions and assist others in doing so.
- Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition.
- Report unsafe, or potentially unsafe conditions.
- Ensure displays and shelves are fully stocked, rotated, fronted, and faced. Set stocking priorities for department staff. Stock items as needed.
- Ensure proper shelf tags and sale signs are on shelves and displays.
- Plan attractive displays. Coordinate displays and specials with other leads and managers.
- Cross merchandise products with other departments.
- Responsible for ensuring all merchandising functions are completed.

Safety and Sanitation Responsibilities:
- Ensure that all direct report employees learn and use safe practices when performing job duties.
- Wear proper clothing during shift, consistent with current store and department uniform and appearance standards.
- Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury.
- Follow accepted food safety practices.
- Handle all store equipment with care; observe all safety precautions and assist others in doing so.
- Follow DFC safety policy at all times and assist in maintaining all areas of the store in

- safe condition.
- Report unsafe, or potentially unsafe conditions.

Staff Relations:
- Maintain professional working relationship standards within department. Assist co- workers with interpersonal problem solving where/when appropriate.
- Model communication with staff that are timely, direct and respectful.
- Ensure that staff evaluations are completed properly and on time.

Abide by all DFC policy and procedures as specified in the DFC Employee Handbook. Ensure the handbook policies and DFC policies are applied fairly and consistently to all employees in the Center Store.

Perform other duties as assigned by management.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters:

Problem Solving
- Identify and resolve problems in a timely manner.
Customer Service
- Manage difficult or emotional customer situations.
- Respond promptly to customer needs.
  - Solicit customer feedback to improve service.
  - Respond to requests for service and assistance.
Managing People
- Be available to staff.
- Provide regular performance feedback.
- Develop colleagues’ skills and encourage growth.
- Solicit and apply customer feedback (internal and external).
- Continually work to improve supervisory skills.
Adaptability
- Adapt to changes in the work environment.
- Manage competing demands.
- Deal with frequent changes, delays, or unexpected events.
Attendance/ Punctuality
- Be consistently at work and arrive on time.
- Ensure that work responsibilities are covered when absent.
- Arrive at meetings and appointments on time.
Dependability
- Respond to management direction.
- Commit to long hours of work when necessary to reach goals.
- Complete tasks on time or notify appropriate person with an alternate plan.
Work Quality
- Demonstrate accuracy and thoroughness.
- Look for ways to improve and promote quality.
- Apply feedback to improve performance.
- Monitor your own work to ensure quality.
Work Quantity
- Meet productivity standards.
- Complete work in a timely manner.
- Strive to increase productivity.

JOB OUAUFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

- - Comprehend complex instructions, correspondence, and memos.
  - Communicate effectively in oral or written form to staff.
  - Effectively present information in one-on-one and small group situations to customers and other employees.
  - Is competent in basic arithmetic, fractions, ratios, and percentages.

- - Calculate mathematical formulas or conversions using units of U.S. currency and units of weight, volume, and distance.
  - Comprehensive understanding of MS Excel, Word, Google Sheets and industry standard purchase order software.

ESSENTIAL PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Daily Physical Demands

- - Lift and/or move up to 70 pounds.
  - Stand for extended periods of time.
  - Down stack pallets of freight on to vehicles

MINIMUM REQUIREMENTS AND EXPERIENCE:

EDUCATION

High school diploma or GED certificate preferred. Two years' experience in a large scale, professional grocery industry and/or training, or equivalent combination of education and experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Computer skills required: Word, Excel, email, shared calendar, Google Suite, CATAPULT web.
Paycom, Human Resource Information System
Excellent oral and written communication.
Excellent planning and organizational skills.
Strong public speaking.
Able to read and recognize industry trends to improve product mix in the department.

WORK ENVIRONMENT:

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Occasional Exposure to:

Wet or humid conditions (non-weather). Fumes or airborne particles.

Outdoor weather conditions. Extreme cold (non-weather).

The noise level in the environment is usually moderate.

Qualifications

Salary : $26 - $35

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