Director, Administrative Services

Position Summary:

The Director, Administrative Services oversees the management of all daily operations of the Administrative Assistant and Reception Services departments, ensuring established protocols and best practices are adhered to at all times. Directly manages Administrative Assistant department managers and reception staff. Responsible for all administrative assistants supporting lawyers in NY including those on legal services teams, as well as for all NY receptionists and reception services. Responsibility for management of additional departments may be considered dependent upon candidates’ interests, background, and experience.

Essential Duties & Responsibilities:

Typical responsibilities include, but are not limited to, the following:

• Responsible for successful operation of Administrative Assistants and Reception services departments
• Provide guidance and recommendations to managers on coaching and mentoring staff, as well as on disciplinary actions
• Recommend resources and training needs for administrative and reception staff ensuring maximum efficiency of responsibilities and competencies
• Identify and manage trends of legal staff and administration needs to ensure optimal coverage
• Oversee scheduling, training and compliance of policies and procedures
• Monitor overtime and review reports
• Overall responsibility for timely completion of performance evaluations; conduct evaluations of direct reports and review evaluations of department staff with the assigned managers
• Interview and select candidates for open positions
• Oversee training and orientation of new administrative assistants and receptionists
• Maintain department data on Intranet and in training materials
• Provide overview of departments to new lawyers
• Plan and lead meetings with staff and managers
• Liaise with partners, lawyers, and all levels of management

Qualifications/Position Requirements:

• Ability to manage a varied workload and meet deadlines
• Must be punctual and reliable
• Proficient in MS Word, Excel, PowerPoint, Outlook, and other applications as needed
• Strong interpersonal and leadership skills
• Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
• Flexibility in daily schedule to accommodate unexpected situations arising from attorneys/legal assistants and other staff
• Excellent written and verbal communication skills
• Ensure confidentiality of all the Firm’s and client’s documentation and information
• Knowledge of business and management practices and procedures
• Knowledge of general human resources principles and firm policies

Education/Experience:

• Bachelor’s degree highly preferred or years of experience commensurate with degree
• Minimum ten years’ experience preferred specifically within a law firm environment overseeing corporate administrative staff
• Prior experience working closely with lawyers and senior leadership
• Prior experience overseeing various administrative functions and operations highly preferred

Compensation:

The expected base salary for this position ranges from $225,000-$275,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.