Overnight Dispatcher

At Davis and Sons we provide reliable services such as landscaping, snow removal, and parking lot sweeping ensure our customers properties are safely and neatly maintained.

Our mission is to deliver reliable, efficient, and sustainable solutions that ensure the safety, beauty, and cleanliness of every property we service. We are committed to building lasting relationships with our clients, fostering a culture of excellence, and promoting environmental responsibility in every project we undertake.

We strongly believe in our core values:

• Customer Satisfaction: We put our clients first, ensuring that we understand their needs and exceed their expectations. We are committed to delivering results that enhance the appearance and functionality of their properties.
• Reliability & Dependability: We take pride in being a trustworthy partner to our clients. We show up on time, every time, and complete every job efficiently and to the highest standard, regardless of weather conditions or project size.
• Excellence: We strive for excellence in every task, big or small. Our team is dedicated to continuous improvement, using the best equipment, techniques, and materials to achieve superior results.
• Safety: The safety of our employees, clients, and the public is our top priority. We follow strict safety protocols and ensure that our equipment is well-maintained to prevent accidents and damage.
• Environmental Responsibility: We are committed to protecting the environment by using eco-friendly practices, such as sustainable landscaping, efficient snow removal methods, and environmentally conscious waste management.
• Integrity & Honesty: We believe in conducting business with honesty, transparency, and integrity. We communicate clearly with clients, keep promises, and maintain ethical practices in all our interactions.
• Teamwork: Collaboration is key to our success. We foster a culture where every team member works together to achieve common goals, offering mutual support and sharing knowledge to improve our services.
• Innovation: We embrace new technologies, tools, and practices that allow us to provide more efficient, cost-effective, and sustainable services. We are always looking for ways to improve and innovate in our industry.
• Accountability: We take responsibility for our actions, whether it’s delivering exceptional service or addressing any challenges that arise. We hold ourselves accountable to our clients, team members, and the community.
• Community Engagement: We believe in contributing to the communities we serve, whether it’s through providing outstanding service or participating in local initiatives that promote sustainability and well-being.

We are seeking dedicated and experienced Dispatchers to join our team. We will provide training to those without experience, if you have thr right attitude and willingness to learn. If you’re reliable, detail-oriented, passionate about providing top tier customer service, and you enjoy working in a dynamic environment, we’d love to hear from you!Job Summary: The Dispatcher will oversee the daily scheduling, coordination, and communication of landscaping, snow removal, and parking lot sweeping services for our clients. This role ensures that service teams are deployed efficiently, customer requests are addressed promptly, and operations run smoothly throughout the year, particularly during peak seasons such as snowstorms or high-demand landscaping periods.

Key Responsibilities:

Scheduling and Dispatching:

• Coordinate daily assignments for landscaping crews, snow removal teams, and parking lot sweepers.
• Ensure that all team members are properly dispatched according to priority, location, and service type.
• Manage last-minute changes to schedules, ensuring customer needs are met promptly and efficiently.

Communication:

• Act as the main point of contact for field crews and customers.
• Provide clear, concise instructions to service teams, ensuring all jobs are completed on time and according to quality standards.
• Address customer inquiries, concerns, and service requests, ensuring satisfaction and timely resolution.
• Identify out of scope opportunities.

Route Optimization:

• Optimize service routes to reduce downtime and improve fuel efficiency for crews.
• Monitor weather conditions (especially during snow removal season) and adjust dispatch schedules accordingly.
• Ensure crews have necessary equipment and resources for assigned jobs.

Tracking and Documentation:

• Monitor job progress and service completion using company software or dispatch systems.
• Maintain accurate real time records of services performed, job status, and any issues encountered.
• Prepare and submit daily/weekly reports to management regarding service performance, scheduling, and customer feedback.

Customer Service:

• Foster strong relationships with clients and sub-contractors understanding their unique service needs and ensuring high-quality service delivery.
• Resolve complaints or issues swiftly and professionally, ensuring customer satisfaction.

Team Support and Coordination:

• Assist in recruiting process.
• Assist in training new dispatchers and service personnel as needed.
• Assist finance team in correctly approving services rendered, in preparation of customer bills.
• Work closely with management to identify areas for operational improvement.
• Assist other departments as needed to ensure all projects are completed on time.
• Keep office clean and orderly

Qualifications:

• High school diploma or equivalent
• Previous experience in dispatching, customer service, or operations within the landscaping, snow removal, or facilities management industries is highly preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficient in using scheduling software, GPS systems, and basic office applications (Excel, Word).
• Strong problem-solving abilities and ability to adapt to changing conditions.
• Knowledge of local areas, particularly for snow removal and parking lot sweeping services, is a plus.

Physical Requirements:

• Ability to sit for long periods and work in an office environment.
• Ability to assist in cleaning the office
• Occasional field visits to check on job status or address operational issues.

Work Hours: Schedule can change depending on company needs below is what the schedule typically looks like:

Day Time Dispatchers:

• April to November Monday-Friday 6am-2:30 pm
• December to March Monday-Friday 9:00 am to 5:30 pm
• Winter Events: Flexible hours, with availability for on-call or emergency dispatching, particularly during snowstorms or urgent service requests. Schedule given typically 24 hours in advance or more.

Over Night Dispatchers:

• Monday-Friday 7pm to 3:00 am
• Winter Events: Flexible hours, with availability for on-call or emergency dispatching, particularly during snowstorms or urgent service requests. Schedule given typically 24 hours in advance or more.

Compensation:

• Competitive salary, based on experience. $19-$22/hr
• Time off accrued

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $19 - $22