Customer Ambassador

About us:

Davis-Standard is a global leader in the design, development and distribution of extrusion and converting technology. Our system, encompasses over 14 product lines to support manufacturing applications and customers in a wide variety of industries, including automotive, building & construction, consumer products, medical and packaging. Our company has manufacturing and technical facilities in the United States, Canada, China, Germany, Finland, Switzerland and the United Kingdom.

Responsibilities:

• Make outbound calls and respond to customer inquiries for spare parts quickly and efficiently
• Answer phone calls and emails in a professional manner
• Accurately confirm replacement parts to meet specifications
• Build rapport with customers
• Collect customer information for future follow-ups
• Upsell services and make product recommendations
• Close sales and meet and exceed company quotas
• Enter quotes and orders into Epicor
• Identify sales opportunities
• Support order picking and shipping as required
• Staying informed about product and service information updates

Job Requirements:

• High School Diploma is required; College Diploma in Business Administration and or equivalent is preferred
• Minimum of 2 years Inside sales experience
• Energetic, self-motivated, client focused is a must
• Strong technical aptitude with the ability to read mechanical and electrical drawings
• Working knowledge of MS Office suite of products
• Self disciplined with excellent organizational and time management skills
• Strong prospecting, negotiating and closing skills
• Strong communication skills - English verbal and written is required
• People oriented and experienced in rapport building
• Ability to sell and promote
• Working knowledge of various technology and software programs
• Ability to be flexible with work hours to meet occasional customer urgent requests
• Ability to potentially travel up to 10% of the time
• Previous experience with Epicor is an asset