What are the responsibilities and job description for the Commercial Lines Account Manager position at Davis-Vandenbossche Agency?
Davis-Vandenbossche Agency, a growing family-owned Insurance Agency, is looking for a Commercial Lines Customer Service Representative. We are a leading independent property and casualty insurance agency based in New Baltimore, Michigan. Established in 1979, we have built a strong reputation for offering exceptional service to all of our clients. DVA has been voted best Insurance Agency for eight years in a row!
As a Commercial Lines Account Manager, you will play a key role in our agency's success by supporting the Commercial Lines Agents with existing and newly established commercial clients, and will assist and nurture existing commercial clients. An Account Manager will manage multiple accounts across various markets, requiring an understanding of product lines, strong task prioritization abilities and excellent client communication skills!
We need someone with the ability to execute written service strategies and manage renewal timelines and client communication effectively. You must have the drive to identify upselling and cross selling opportunities and grow your client and underwriting relationships.
Requirements:
- 2 years’ experience as a property and casualty insurance customer service representative (Commercial experience required)
- Active state insurance license
- Ability to perform data entry functions in the agency management system to handle client service items such as policy changes, certificates of insurance, audits and billing
- Excellent written and verbal communication and interpersonal skills
- Ability to respond to customer inquiries and requests swiftly and with tact
- Strong organizational skills and the ability to prioritize deadlines and multi-task in a fast-paced environment
- Strong attention to detail
- Positive attitude, great customer service skills and the ability to work as part of a team
- Knowledge of personal line insurance a plus
We are an Independent agency providing insurance solutions to metro Detroit for over 35 years. We offer a competitive salary and performance bonuses, paid holidays, vacation, and flex rotation scheduling. We offer paid training, and have several employee focused events throughout the year. We also offer an excellent health insurance plan and generous 401k match. Our operating hours are Monday through Thursday 8:30am to 5pm and Friday 8:30am to 3pm.
Being an Independent gives us the flexibility to work with a number of different insurance carriers to find the one that fits our client’s situation the best. Our years of experience give our clients an upper hand when it comes to personalizing their insurance program for their home, auto, business or life.
Job Type: Full-time
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience:
- Commercial Lines Insurance: 2 years (Required)
- Customer Service: 2 years (Required)
License/Certification:
- Property & Casualty License (Required)
Work Location: Hybrid remote in New Baltimore, MI 48047