What are the responsibilities and job description for the Customer Service Representative - Call Center position at Davison Heating, Cooling, & Plumbing?
Overview
Call Center - Customer Service Representative
Weekend Shift: Sat-Wed (8am-5pm)
Salary: $17 - $21/hour
Are you looking to jump into a dynamic, innovative, and growing career opportunity? Davison Home Services offers you a small business feel, but with the size and stability of a large company. If you're the kind of person who enjoys assisting customers by providing solutions, then we could be the perfect fit to grow your career.
This role is ideal for individuals who want to provide our Maintenance Agreement Members and potential new customers with the excellent customer service they deserve. Join our team to deliver personalized service that demonstrates the value of being serviced by Davison Home Services. If you desire a career with plenty of opportunities, let's talk.
Qualifications & Skills:
- Must have 2 years of CSR experience.
- Call Center experience: 1 years.
- Service Titan or home services industry experience (not necessary but a plus).
- Proficiency with computers, especially software applications such as MS Word, email, and CMS is a plus.
- Engage in active listening, confirm or clarify information, and manage and provide solutions.
- Exceptional interpersonal and rapport-building skills.
- Strong written and verbal communication.
- Strong time management, organizational skills, and decision-making skills.
- Detail-oriented, consistent, adaptable, and accountable.
- Proficiency in problem analysis and problem-solving.
- Ability to multitask.
- Strong attendance.
- Build lasting relationships with customers and other call center team members.
Benefits:
- Medical, Prescription, Dental, Vision (100% covered by the company).
- Disability & Term Life Insurance.
- Matching 401k benefits.
- On-going training, development, and growth opportunities.
- Paid Holidays.
- Paid Time Off (PTO).
Responsibilities
What you will do:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
What you bring:
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
Qualifications
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Salary : $17 - $21
