What are the responsibilities and job description for the Dispatcher - HVAC/Plumbing/Electrical position at Davison Heating, Cooling, & Plumbing?
Overview
Job description
Dispatcher
Looking to TRADE up to a better opportunity? Davison Home Services is looking for someone self-motivated with a positive attitude to join our growing and dedicated Team.
What’s in it for YOU:
Pay: $18-$22 / hourly. Weekly bonus potential
Schedule:
- Mon-Fri - 9AM-6PM
Benefits
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Responsibilities:
- Receive emergency and non-emergency calls and record significant information as necessary
- Knowledgeably prioritize calls according to importance and urgency
- Monitor field technicians in order to effectively prioritize their schedules and use of time
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
Qualifications:
- Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
Responsibilities
Who/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
Qualifications
Qualifications:
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
Core Competencies:
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer’s needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
Salary : $18 - $22
