Manager, Issues & Crisis Communications

2000 16th Street, Denver, Colorado, 80202, United States of America

Essential Duties And Responsibilities

Risk Communications and Emerging Issues

• Anticipate and plan reactive communications efforts for reputation-impacting issues at both local and enterprise levels.
• Collaborate effectively with senior leaders in Risk, Legal, Operations, and other departments.
• Develop media statements and talking points for teammates, patients, physicians, and other stakeholders.
• Experience in setting up a (enterprise) crisis management capability, leading crisis response and delivering crisis management training.
• Experience in crisis/incident management, resilience, business continuity, or security.
• Experience with stakeholder engagement and communication.
  
  

Media Relations and Media Monitoring

• Manage day-to-day media relations and responding to issues requiring 24/7 attention.
• Cultivate and maintain relationships with key news media at local, state, and national levels.
• Handle sensitive media requests and interviews.
• Respond to information requests from the media and the public, determining appropriate, accurate responses and company contacts.
• Manage the monitoring of daily news coverage related to issues/risk and coordinate responses as necessary.
• Track and archive relevant coverage.
  
  

Strategic Counsel To Company Executives

• Provide direct and proactive advice, consultation, and assistance to senior leaders handling issues.
• Educate on public information matters, including researching, providing information, and developing messages.
  
  

Special Projects

• Write, edit, review, and ensure appropriate distribution of communication/public relations materials with a company-wide impact, including news releases, articles, and online information services.
• Oversee the production and publication of communication/public relations materials and related communication.
  
  

Manage and Mentor

• Mentor and coach the team as appropriate.
  
  

Minimum Qualifications

• Education: Bachelor’s degree required; graduate degree or equivalent experience preferred.
• Experience: Minimum of 8 years in corporate communications or agency, with experience in a leadership role.
• Skills:
• Extensive experience in issues management and stakeholder communications, with an emphasis on media relations and expert writing skills.
• Ability to meet deadlines under pressure, working with peers and senior management.
• Understanding of communications strategy, content development, and channel delivery.
• Ability to manage issues, projects, and campaigns with minimal supervision, with accountability for strategy, tactical execution, and outcomes.
• Strong analytical, negotiating, and problem-solving skills.
• Ability to delegate when appropriate; perform timely performance reviews and provide informal feedback to teammates to ensure professional development.
• Ability to maintain confidence and professionalism when leading others through ambiguous and challenging situations.
  

Essential Behaviors, Skills, And Attitudes

• Communication: Excellent writing, communications, and presentation skills required.
• Experience: Extensive experience with issues management, corporate communications, and media relations.
• Leadership: Proven track record partnering with C-level executives and other senior leaders on communications projects and business decision-making (references appreciated).
• Strategic Thinking: Ability to conceptualize and execute advanced, integrated reactive and proactive communications campaigns.
• Industry Knowledge: Knowledge of healthcare issues highly desirable.
• Values: Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun, with the ability to demonstrate these positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.
  
  

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

$62,200.00 - $91,300.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.