Quality Assurance Engineer

2000 16th St, Denver, Colorado, 80202-5117, United States of America

Are you curious about transformative patient experiences? Our growing P360 Team is seeking a detail-oriented and proactive Quality Assurance Engineer to provide QA and UAT support across multiple lines of business, ensuring the quality and efficacy of our digital campaigns traversing various platforms. You are a highly skilled professional able to serve as a key subject matter expert to support E2E QA and UAT for our enterprise. Familiarity with Salesforce, Data Cloud, Marketing Cloud, Jira and Test Management software would be an advantage.

As a Quality Assurance Engineer, you will be responsible for E2E QA and UAT for multi-channel campaigns, including Email, SMS, Landing Pages and IVR. The ideal candidate will have deep understanding of Quality Assurance and User Accepted Testing best practices.

Key Responsibilities:

• Develop and execute comprehensive test plans, test cases, and test scripts for digital campaigns, including Email, Landing Pages, SMS and IVR.
• Conduct thorough manual and automated testing to verify the functionality, performance, and user experience of E2E campaign elements.
• Collaborate with business strategists, designers, data engineers, and development teams to understand campaign requirements and identify potential risks and issues.
• Identify, document, and track defects, ensuring timely resolution and retesting as needed.
• Analyze test results and provide actionable insights to improve campaign effectiveness and user engagement.
• Perform regression testing to ensure that updates or changes do not negatively impact existing campaigns.
• Maintain detailed documentation of testing processes, results, and best practices for continuous improvement.
• Help troubleshoot issues and provide solutions to ensure timely resolution.
• Develop and manage QA metrics to track quality assurance performance, identifying trends and areas for improvement in campaign accuracy and delivery.
• Stay updated on industry trends, tools, and best practices in quality assurance.
• Collaborate with business and technical teams to identify areas for process improvements.
• Create user guides and training materials for team members on quality assurance practices.
• Participate in cross-functional meetings to communicate testing results and insights.
  
  

Qualifications:

• Bachelor’s degree or relevant experience.
• Proven experience in quality assurance, specifically in digital campaign testing.
• Familiarity with digital platforms (Salesforce, Data Cloud, Marketing Cloud, GCP, etc.) and their functionalities.
• Strong analytical skills and meticulous attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively across teams.
• Experience with automated testing tools and methodologies is a plus.
• Understanding of Agile methodologies and project management tools (e.g., JIRA, Xray) is a plus.
  
  

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.\Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
  
  

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
  
  

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$82,800.00 - $121,600.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.