What are the responsibilities and job description for the Property Manager position at Dawn Homes Management, LLC?
Job Summary
The Property Manager I performs responsibilities related to property oversight and daily operations for an apartment community with 134 units. This includes managing apartment rentals, move-ins, and lease renewals at the apartment property as well as ensuring the property’s financial, operating, and resident service goals are met.
Responsibilities Include: (but are not limited to)
· Leasing:
o Advanced knowledge of Leasing Practices
o Thorough knowledge of Fair Housing Act
o Advanced Knowledge of Lease Terms and Landlord/Tenant Law
Advanced Knowledge of Eviction & Collection Processes
· Resident Retention:
o Takes the lead by taking on a proactive approach to customer service and resolving resident complaints
o Acts as a liaison between residents and maintenance staff to ensure maintenance requests are corrected in a timely and professional manner
· Revenue Management:
o Manages the collection of monthly rents and other income
o Monitors delinquency and takes remedial steps to collect through communication and actions
o Understanding of economic impacts of days vacant and turnover
o Understanding of revenue growth through market rent, renewal rent, concessions, upsells, ancillary income
o Understanding of Credit Risk based on applicant qualifying guidelines
o Ability to manage delinquency through outreach effort
o Ability to complete weekly/monthly reports and knowledge of how the information collected is applied when making business decisions
· Marketing:
o Oversees all marketing efforts, monitoring traffic, and pursuing resident leads and opportunities
o Qualifies prospective residents and secures appointments
o Meets prospects and shows apartments in an enthusiastic manner, emphasizing selling points, and creating a sense of urgency
· Leadership:
o Proactively trains, motivates, and supervises all site staff to achieve operational goals
o Demonstrates an advanced ability related to Performance Management; including, but not limited to: celebrating successes, providing corrective action to performance opportunities, holding staff accountable, and communicating goals and deadlines to the team
o Thorough knowledge and the ability to effectively communicate and uphold the policies and procedures of the Company
· Capital Improvement Projects:
o Oversees projects by keeping residents updated and inform and works closely with Maintenance Supervisor
· Property Oversight:
o Regularly inspects the apartment buildings, grounds, and vacant units
o Coordinates with maintenance staff and contractors and vendors to complete repairs
o Completes reports that includes property information such as traffic, occupancy, work orders, vacancy days, capital improvement, property walk through/inspections
· Other duties as assigned
Required Skills and Experience
· Minimum of three (3) years of supervisory experience
· Minimum of four (4) years property management experience or equivalent
· Strong salesmanship skills
· Excellent interpersonal skills and the ability to negotiate, listen and manage prospect/resident relations
· Excellent organizational, planning and multitasking skills
· Advanced knowledge of Microsoft Word, Excel, and Outlook
· Ability to be at work regularly and on time
Must have valid driver’s license & clean driving record
Reliable transportation required
Ability to work weekends or extended hours as required
Other Preferred Skills & Qualifications including but not limited to
· Property Management Software Experience (Timberline, Yardi, Real Page etc.)
Physical Requirements
· Extensive computer and phone work
· Frequent standing, walking and bending, in addition to periods of extensive sitting
· Walking and climbing stairs
