What are the responsibilities and job description for the Restaurant Server position at Dawn Ranch Lodge?
ABOUT OUR COMPANY
Nestled riverside at the edge of Guerneville in Sonoma's wine-rich Russian River Valley, Dawn Ranch is Resort Hotel, Restaurant, and Spa which offers guests the opportunity to rejuvenate themselves by exploring their own creativity, lifes simple pleasures, and un-bounded possibilities. Our cottage-style resort hotel and event venue offer a unique Sonoma wine country escape that is at once rooted in history, nature, and modern essential luxury - among 15 acres of ancient giant redwoods, sprawling meadows, and a vintage orchard.
ABOUT THE ROLE
This is a part-time position with the opportunity for full time hours starting in the Spring. We are looking for experienced fine dining servers to join our team! Servers are the face of the restaurant, presenting the craft and artistry of our culinary team to our guests. Servers provide excellent customer service by accurately describing and recommending dishes and beverages using their in-depth knowledge of our menus. They ensure a fine dining experience on par with the quality of our culinary offering through nuanced fine dining service skills including proper marking, clearing, and table maintenance. By providing high-quality service to each of our guests, servers help the restaurant maintain and attract guests.
Essential Duties:
- Take orders from guests, accurately entering them into the restaurant's ordering system.
- Serve food and drinks to guests, ensuring that orders are correct and presented attractively
- Provide fine dining table service including proper marking, clearing, and table maintenance
- Conduct proper fine dining tableside wine service
- Check on guests regularly to ensure that they are satisfied with their meals and to address any concerns.
- Handle cash and credit card transactions accurately, balancing receipts at the end of each shift.
- Respond promptly and professionally to guest requests, complaints, and inquiries.
- Must be able to carry 3 dishes at a time and organize multiple orders
- Must be able to withstand prolonged periods of standing and/or walking.
- Ability to lift at least 30 lbs.
Specific Requirements of this role:
- Develop and maintain an in-depth knowledge of food and beverage menus.
- Accurately describe and recommend dishes and beverages to guests.
- Nuanced fine dining service.
- Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
- Perform opening and closing procedures including but not limited to the set up and break down of stations, cleaning/clearing tables and checking tables before, during and while service is provided.
- Adhere to all health and safety regulations and procedures, including food handling and sanitation.
- Provide service to and be accountable for an assigned section.
- Retain and maintain complete knowledge of all food and beverage menu items.
- Perform accurate cash/credit handling and POS procedures.
- Other duties as assigned.
Qualifications
- Ability to work in a fast-paced, high-pressure environment.
- Excellent customer service skills, with the ability to communicate effectively with customers and staff.
- Basic math skills, with the ability to handle cash and credit card transactions accurately.
- Proven work experience, hotel and upscale level food serving preferred.
- Ability to work a flexible schedule, including weekends and holidays.
- Valid California Food Handler Card
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.