Customer Service Sales Associate

About Us:

Dawson-Macdonald Co., Inc. is the oldest and largest distributor of surface preparation equipment in the northeast, with products composed primarily of equipment for abrasive blasting, shot peening, and dust/mist/fume collection.

We operate out of a 20,000 sq.ft. office/warehouse facility in our own 70,000 sq.ft. building complex in Wilmington, Massachusetts. Our four dedicated salespersons cover all six New England states, eastern New York State, the New York City metropolitan area (including Long Island), and northern New Jersey. Additionally, two inside salespersons complement the sales force.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and in person.
• Provide product information, pricing, and order details to customers
• Assist customers in selecting products that best fit their needs
• Process sales orders
• Collaborate with outside sales team
• Resolve customer complaints and issues with a focus on customer satisfaction
• Keep up-to-date with product knowledge and company offerings
• Manage order fulfillment and ensure timely deliveries
• Process and invoice orders.

Qualifications:

• Team player with a positive attitude is a must
• Previous experience in customer service and/or inside sales is preferred
• Excellent communication skills, both written and verbal
• Computer proficiency
• Problem-solving abilities and attention to detail
• Ability to multi-task and work in a fast-paced environment
• High school diploma or equivalent required; college degree is a plus

Job Type: Full-time

Pay: $65,676.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Wilmington, MA 01887 (Required)

Work Location: In person

Salary : $65,676