What are the responsibilities and job description for the Medical Assistant/Patient Service Representative position at Day Kimball Healthcare?
Patient Services Representative | Medical Assistant | DKMG
General Surgery| 40 Hours | Benefit
Patient Services Representative Job Summary:
The Patient Services Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers.
The Patient Services Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers.
Patient Services Representative Essential Responsibilities:
- Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
- Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
- Appropriately responds to patient inquiries via telephone following established protocols.
- Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
- Utilizing established protocols, appropriately schedules patients whenever possible, at the patients’ convenience for physician visit
- Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
- Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered
- Will consistently perform surgical and other hospital charge entry functions as assigned and collaborate with providers regarding appropriate coding procedures.
- Following clinic policy, appropriately reconciles cash and charge batches, balances cash drawer, prepares deposits, and reconciles charges to visits and the co-pay holding file with an accurate balance for each opened batch
- As assigned, processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Processes and maintains medical records in accordance with records protocol.
Medical Assistant Job Summary:
Under general supervision of the Office Supervisor in an outpatient clinical setting, provides initial patient triage, registration, patient intake services, assists with direct patient care, and performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.
Performs the clerical duties and facilitates the smooth functioning of the patient care flow.
Performs the clerical duties and facilitates the smooth functioning of the patient care flow.
Medical Assistant Essential Responsibilities:
- Assists with direct patient care procedures and related tasks; checks in patients, assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations
- Accurately transcribes physicians' orders, completes all necessary forms, requisitions, and communications required to implement orders.
- Schedules and monitors patient appointments; may coordinate routine office activities and administrative functions in support of unit activities.
- Performs routine specialized procedures, which could include sterile dressing changes under established protocols.
- Maintains stocks of medicines and medical supplies as necessary.
- Assists with orientation of other clerical personnel to the department.
- Educates and advises patients on specified medical issues with established parameters.
Patient Services Representative and Medical Assistant Education Qualifications:
- High School diploma or equivalent required.
- Current CPR training required.
- Successful completion of CMA or CNA Program preferred.
- Completion of a Medical Terminology course preferred
Patient Services Representative and Medical Assistant Experience Qualifications:
One to three years experience in clinical position preferred.
- Prior computer experience required.
- One to three years experience as a nursing or medical assistant or in a related field preferred.
- Previous experience in a hospital environment preferred.
Patient Services Representative and Medical Assistant Benefits Summary:
- Medical/Dental/Vision
- Pharmacy Plan
- Basic & Supplemental Life Insurance
- Short & Long Term Disability
- HSA or FSA accounts
- Accident & Critical Illness Coverage
- 401K Plan with match
- Vacation Time
- Sick Days
- Paid Holidays
- Education Reimbursement
- Additional Benefits
Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare’s comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. Its website is daykimball.org.
Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
Day Kimball is a smoke free environment.
