Surgical Coordinator Orthopedics

Under the direction of the Medical Practice Manager, the Surgical Coordinator is a position that includes surgical coordination, obtaining required authorizations for orthopedic, surgical, procedural and diagnostic services, FMLA paperwork processing and customer service. The Surgical Coordinator is responsible for obtaining and verifying patient demographic information, insurance, and other information necessary to ensure that all booked medical procedures are appropriately scheduled according to established protocols.

• Good physical and mental health and capable of working under pressure.
• Ability to perform detailed assignments, work accurately, follow directions and assess priorities.
• Accurate and timely processing of all administrative functions (>97% )
• Ability to work calmly and effectively under stressful situations.
• Ability to deal with the public in a courteous, efficient and empathetic manner.

• High school graduate or equivalent required.. 
• College level courses preferred but not required.

• At least 4 years of relevant surgical coordination and customer related experience within a healthcare environment
• Knowledge of Healthcare Insurance preferred.
• Knowledge of medical terminology preferred.
• Excellent customer service skills required.
• Prior experience and demonstrated competence with patient or customer information systems.

• Demonstrate behaviors consistent with the practice’s mission, which is: To meet the health needs of our community through our core values of clinical quality, customer service, fiscal responsibility and local control.
• Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of surgical and office medical procedures
• Plans and directs verification of patient insurance and data processing to ensure accurate patient billing
• Books, coordinates and reschedules patient surgery, pre-op and post-op appointments.
• Appropriately responds to patient inquiries via telephone for scheduled medical procedures
• Schedules patients in a prompt, pleasant, and helpful manner. Verifies necessary logistical information in the medical record
• Obtains insurance benefit information and prior authorization as needed. Ensures payor is contracted and in-network with doctor’s office and facility
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all medical and surgical procedures
• Maintains a thorough knowledge of departmental policies and procedures to ensure maximum reimbursement to the Medical Group.
• Performs other duties as assigned