Operations Manager

Position: Operations Manager

Reports To: COO

Department: Operations

FLSA Status: Exempt

Guide and manage operations areas. This includes branch offices and operations support. Solve problems within established policies and guidelines. Has direct accountability for the administration and supervision of front end and back-end operations and branch activities within established policies and procedures.

Requirements

· Maintain a highly motivated, well-trained staff, maintaining effective employee relations.

· Apply and evaluate policies and procedures for the operations department.

· Recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with quality employees.

· Evaluate the job performance of branch office staff to ensure quality of work and service to members.

· Work with the compliance department to ensure compliance with internal controls.

· Monitor branch activity, including number of transactions, volume, Account Services Partner errors.

· Manage the security and safety of the branches. Examine and monitor security and safety policies and procedures on an on-going basis.

· Ensure that staff receives on-going training on security and robbery procedures.

· Ensure adequate staff to ensure efficient branch operation.

· Monitor branch operations to ensure a consistent, professional approach.

· Assist staff or members in solving complex account problems.

· Help analyze various statistics and the use of technology in all areas of operation and make recommendations for the efficient operation and growth of the credit union.

· Ensure adequate equipment supplies and working space is available.

· Assist/develop, implement, and maintain operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members.

· Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in Keep staff up to date on trends and general credit union information.

· Assist/manage and recommend the purchase of equipment and supplies.

· Monitor call reports. Analyze employee efficiency, response time, accuracy, new business, and member satisfaction to ensure the delivery of quality member service.

· Assist Operations Solutions team in resolving complex member issues, questions, or complaints.

· All other duties as assigned.

Education/Experience

Associate’s degree in management preferred.

Five years of Operations supervision, preferably within a credit union or bank.

Previous CU*Base software a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Dayton, OH 45414 (Required)

Ability to Relocate:

• Dayton, OH 45414: Relocate before starting work (Required)

Work Location: In person