What are the responsibilities and job description for the Community Manager - Southwood Vista position at Dayrise Residential?
Dayrise Residential NAA 2022 Top Employers Award Winner
Company: Dayrise Residential
This position is responsible for the overall business operations and profitability at one of our multifamily communities. The Community Manager will possess strong resident relations and interpersonal skills with the ability to attract, guide, develop and mentor a high-performing team and is responsible for promoting and acting in accordance with our company polices and values to ensure our culture of workplace excellence is experienced by all team members.
Reports to: Regional Manager
Who is Dayrise Residential?
We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for team members to excel through collaboration and innovation.
Our Mission:
To deliver exceptional service and build long, trusting relationships with our residents.
To create an exciting and inspiring professional environment for team members to excel and grow through collaboration and innovation.
To grow value and minimize risk for investors, ensuring superior performance and market leadership.
Why work for Dayrise Residential?
We rise to shine. “Our employees made it clear – Dayrise Residential care about, listens to and acts upon the needs and ideas of their employees and is a great place to work.” We also foster a robust workplace culture and fun work environment where we actively encourage collaboration and teamwork. The National Apartment Association announced Dayrise Residential as a winner of the 2022 NAA Top Employers Award which pays tribute to a great place to work. We offer a comprehensive compensation and benefits package that is designed to encourage longevity with the company.
- Competitive salary
- Paid Time Off plus Company Paid Holidays
- Excellent benefits package including Medical, Dental, Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Employee Assistance Program
- 401K Retirement plan plus Employer Match
- Monthly cell phone allowance
- Opportunities for growth and advancement
Essential Duties and Responsibilities of Ideal Candidate:
- Manage and lead team members to achieve team success
- Demonstrates excellent interpersonal and relationship-building skills.
- Must provide exceptional customer service to both residents and prospects in order to increase renewal, revenue and overall satisfaction.
- Strategically plans and meets individual and community performance goals consistent with market conditions (i.e., sales and marketing goals, customer sentiment goals, etc.)
- Achieves market results that consistently exceed submarket occupancy and rent growth performance
- Ensures that team provides customer service at every point of contact, exceeding residents’ expectations
- Ensures community compliance with safety, industry, and state/city/federal regulations and requirements
- Recruit and develop a successful team
- Understand team members’ professional goals and help them develop and achieve these goals
- Performs tasks of other team members as needed, including leasing and making apartment homes ready for leasing
- Establishes and monitors community budget daily in accordance with established goals and keeps expenses in line with the budget
- Ensures that all applicable deposits, rents, other fees, and ancillary revenues are collected and deposited
- Participates, approves, and manages marketing efforts to increase occupancy
- Works closely with service team to manage community maintenance programs including prompt and courteous responses to resident service requests
- Inspects community regularly to determine quality of community and to address and identify needs
- Understand the industry, competition, and market; apply this knowledge to improve results
- Take initiative to improve management ability, operating skills and job knowledge
- Always maintain professional and positive communication
- Be involved in appropriate external associations, organizations, and local communities
What you’ll need to Succeed:
- Excellent communication and interpersonal skills, both verbal and written
- A clear understanding of business concepts, processes and the principles of strategic thinking
- Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance and resident relations.
- Must be able to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
- Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met
- Ability to handle multiple tasks and prioritize duties and responsibilities
- Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and attend meetings at various sites
- 2 years of experience in Property Management Preferred
- High School Diploma or equivalent; college degree Preferred
- CAM/CPM Certification Preferred
- Experience in MS Office Word/Excel and basic computer technology skills; OneSite/Yieldstar experience Preferred
E-Verify:
Our company participates in E-Verify and will verify authorization to work in the U.S.
Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.
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