Care Coordinator

Dayrise Wellness

Care Coordinator

We take care of you – you take care of your clients

Dayrise Wellness is looking for a reliable and accountable Care Coordinator to join our expanding outpatient mental health practice. In this full-time role, you will play a crucial part in managing client care, including intake, scheduling, and billing.

You will collaborate closely with clients and their families to ensure they receive timely and appropriate support. Your responsibilities will include providing exceptional service by promptly answering calls, conducting consultations with potential clients, and facilitating access to necessary treatments and resources. Additionally, you'll manage client payments, help clients understand their insurance benefits, and oversee therapist schedules and caseloads.

To excel in this position, you must possess strong communication and organizational skills, along with a compassionate and empathetic demeanor. While experience in a healthcare setting is preferred, it is not required. If you are passionate about mental health and eager to make a positive impact, we encourage you to apply for this rewarding opportunity.

Responsibilities:

• Conduct urgent intake assessments and re-evaluations.
• Respond quickly and efficiently to patient inquiries via phone and email, including insurance estimates.
• Screen clients for eligibility and refer to necessary services (mental health, housing, etc.).
• Maintain timely updates in the CRM.
• Coordinate schedules and monitor therapist caseloads.
• Facilitate communication among staff, patients, and families.
• Ensure patient confidentiality and quality care.
• Track client information and maintain organized files.
• Initiate outreach for missed appointments.
• Monitor patient discharges.
• Process co-pays, coinsurance, and self-pay charges.
• Assist clients with insurance navigation.
• Resolve billing and payment issues with clients and families.
• Monitor and reorder clinic supplies as needed.
• Keep reception and waiting areas clean and presentable.

Qualifications:

• Demonstrated ability to achieve goals efficiently.
• Detail-oriented with a thorough approach to tasks.
• Strong sense of accountability.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Professional phone etiquette.
• Compassionate and empathetic demeanor.
• Ability to multitask and prioritize effectively.
• Commitment to patient respect and confidentiality.
• Prior customer service experience preferred.
• Healthcare experience preferred.
• Knowledge of behavioral health preferred.
• Experience working with adolescents and young adults preferred.
• Proficient in Microsoft Office and other software.
• Bachelor’s degree preferred; high school diploma or equivalent required.

Job Type: Part Time (up to 30 Hours/Week)

Salary: $20.00 to $22.00 per hour

Work setting:

• Outpatient

Ability to commute/relocate:

• Lombard, IL 60148: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Part Time

Pay: $20.00 - $22.00 per hour

Expected hours: 30 hours per week

Benefits:

• Continuing education credits
• Opportunities for advancement
• PTO
• 401K Eligible

Schedule:

• Day shift
• Evening shift

Ability to Relocate:

• Lombard, IL 60148: Relocate before starting work (Required)

Work Location: In person

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: No more than 30 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22