What are the responsibilities and job description for the Front Desk Associate / Guest Experience Specialist position at Days Hotel & Conference Centers?
SUMMARY Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Other duties may be assigned
- Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
- Sells the value of Homestead Village to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
- Responsible for conducting courtesy calls within 20 minutes after guest check-in.
- Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
- Processes guest reservations, registrations, payments, and departures.
- Handles collection efforts of all in house balances and notifies management of potential liabilities.
- Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
- Responsible for thorough understanding and effective performance of property management system.
- Maintain and organize work area and clean model, lobby and Front Desk area daily.
- Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
- Offers Guest assistance when needed whenever possible.
- Complies with all safety and security policies in accordance with Homestead Village standards.
- Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.
- Responsible for performing competitive checks nightly to other hotels in area.
- Educates competitors on using Homestead Village as an option for overflow guests.Job Type: Part-time and Part-time
- Complete shift reports
- Maintain and clean the lobby and bathroom as needed
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- Front Desk Associate: 1 year
*Looking for someone who is flexible with hours, and willing to work holidays!
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
Work Location: In person
Salary : $16 - $20
