What are the responsibilities and job description for the Front Desk Agent position at Days Inn by wyndham Amherst?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and have a passion for hospitality, making each guest's experience memorable.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist guests with information about local attractions, services, and amenities.
- Process payments and manage billing inquiries.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Utilize phone systems effectively to manage incoming calls and messages.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Requirements
- Strong customer service skills with a focus on guest relations.
- Entry Level applicants are welcome!
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in using phone systems and hotel management software is advantageous.
- A positive attitude, strong work ethic, and ability to work well within a team.
Join our team as a Front Desk Agent, where your contributions will help create unforgettable experiences for our guests!
Job Type: Full-time
Pay: $10.00 - $10.50 per hour
Expected hours: No more than 40 per week
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
Ability to Commute:
- Amherst, OH 44001 (Required)
Ability to Relocate:
- Amherst, OH 44001: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
