What are the responsibilities and job description for the Assistant General Manager position at Days Inn by Wyndham Hotels?
Job Summary:
The Assistant General Manager (AGM) is responsible for overseeing daily hotel operations, with a focus on housekeeping, front desk management, and nightly audits. This role ensures exceptional guest service, operational efficiency, and adherence to brand standards. The AGM works closely with the General Manager to maintain a well-functioning and welcoming hotel environment.
Key Responsibilities: Front Desk Operations:
- Supervise front desk staff to ensure efficient check-in/out processes.
- Handle guest inquiries, complaints, and special requests professionally.
- Train and support front desk employees on customer service, policies, and software systems.
- Ensure accurate billing and maintain proper records.
Housekeeping Management:
- Oversee housekeeping staff to ensure rooms and public areas meet cleanliness and quality standards.
- Assist in Housekeeping role when understaffed.
- Conduct room inspections and address deficiencies.
- Manage inventory of cleaning supplies and linens.
- Assist in scheduling and training housekeeping team members.
Nightly Audits & Financial Responsibilities:
- Perform nightly audits, including balancing accounts and preparing financial reports.
- Verify daily transactions and reconcile discrepancies.
- Ensure compliance with financial procedures and security policies.
General Operations & Leadership:
- Act as the Manager on Duty in the absence of the General Manager.
- Assist in training and supervising hotel staff.
- Monitor guest satisfaction and implement improvements as needed.
- Ensure compliance with safety regulations, hotel policies, and brand standards.
- Work flexible shifts, including evenings, weekends, and holidays as needed.
- Work on call when required.
Job Type: Full-time
Pay: $17.50 per hour
Expected hours: 28 – 39 per week
Benefits:
- Employee discount
- Paid training
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Nights as needed
- On call
- Overnight shift
- Weekends only
People with a criminal record are encouraged to apply
Ability to Commute:
- Carson City, NV 89706 (Required)
Ability to Relocate:
- Carson City, NV 89706: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
