What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Days Inn by Wyndham Hotels?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience at our establishment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations in the hotel management system.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Collaborate with other departments to ensure seamless service delivery throughout the hotel.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Experience in hotel management or hospitality management is preferred.
- Familiarity with front desk operations and night audit procedures is a plus.
- Bilingual abilities are highly valued to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Proficiency in using computer systems for reservations and guest management.
Join us in creating memorable experiences for our guests through exceptional service at the front desk!
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Princeton, WV 24739 (Required)
Ability to Relocate:
- Princeton, WV 24739: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
