What are the responsibilities and job description for the Front Desk Agent position at Days Inn by Wyndham Hotels?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and delivering outstanding customer service. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently while ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and cancellations through the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
Skills
- Strong guest services skills with a focus on customer satisfaction.
- Multilingual abilities are a plus to cater to diverse clientele.
- Excellent customer service skills with the ability to handle challenging situations gracefully.
- Experience in front desk operations within the hospitality industry is preferred.
- Familiarity with night audit procedures is an advantage.
- Proficient phone etiquette for handling calls professionally.
- Knowledge of hospitality management principles is beneficial.
- Ability to work well under pressure while maintaining attention to detail.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Ability to Commute:
- Charlotte, NC 28269 (Required)
Ability to Relocate:
- Charlotte, NC 28269: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
