What are the responsibilities and job description for the Front Desk Associate position at Days Inn by Wyndham Hotels?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional hospitality services. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a friendly and professional demeanor.
- Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve issues promptly to ensure positive guest relations.
- Perform night audit duties as required, including balancing accounts and preparing reports.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Skills
- Strong background in hospitality.
- Proficient in phone etiquette and customer service skills to handle guest interactions effectively.
- Experience with front desk operations, including reservation systems and night audit procedures.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent guest relations skills to create memorable experiences for all visitors.
- Ability to multitask while maintaining attention to detail in a busy environment.
Join our team as a Front Desk Agent where your contributions will help create lasting impressions for our guests!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
Ability to Commute:
- Champaign, IL 61821 (Required)
Ability to Relocate:
- Champaign, IL 61821: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
