What are the responsibilities and job description for the Second Shift Front Desk Lead - Independence, OH position at Days Inn by Wyndham, Travelodge by Wyndham?
Job Overview
We are seeking a dedicated and friendly second shift Front Desk Agent to join our hospitality team. You will be responsible for all second shift front desk operations. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A passion for hospitality and guest satisfaction is essential.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications through various phone systems.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audits as needed, ensuring all financial transactions are accurate and up-to-date.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Uphold the hotel's standards of hospitality management at all times.
Requirements
- Previous experience in a front desk or hospitality role is preferred.
- Strong phone etiquette and communication skills are essential.
- Multilingual or bilingual abilities are a plus, enhancing guest interactions.
- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights and weekends as required.
- Excellent organizational skills with attention to detail.
- A positive attitude and strong customer service orientation are crucial for success in this role.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Weekends as needed
Ability to Commute:
- Independence, OH 44131 (Required)
Ability to Relocate:
- Independence, OH 44131: Relocate before starting work (Required)
Work Location: In person
Salary : $15
