What are the responsibilities and job description for the Front Desk Agent position at Days Inn El Paso East?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with guest inquiries to enhance their experience at our hotel.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently while ensuring accuracy in billing and reservations.
- Answer phone calls promptly, demonstrating excellent phone etiquette and providing information about hotel services.
- Assist guests with inquiries regarding hotel amenities, local attractions, and services available during their stay.
- Handle guest complaints or concerns professionally, ensuring guest satisfaction through effective problem-solving.
- Maintain an organized front desk area and ensure that all necessary supplies are stocked.
- Perform night audit duties as required, including balancing accounts and preparing reports for management.
- Collaborate with other hotel departments to ensure seamless guest services and operations.
Qualifications
- Previous experience in hospitality or hotel management is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using hotel management software and basic computer applications.
- Excellent verbal communication skills with an emphasis on phone etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $12.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Morning shift
- Night shift
Ability to Commute:
- El Paso, TX 79935 (Required)
Ability to Relocate:
- El Paso, TX 79935: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13