Hotel General Manager

**Job Summary:** We are seeking a highly motivated and experienced Hotel Manager to lead our hospitality team. As a key member of our management team, the successful candidate will be responsible for overseeing all aspects of the hotel's operations, ensuring exceptional guest experiences, and fostering a positive and productive work environment. **Duties:** - Oversee the overall operation of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments. - Develop and implement effective strategies to increase hotel occupancy, revenue, and customer satisfaction. - Recruit, train, and manage a team of hotel staff, providing guidance and support to achieve business objectives. - Ensure compliance with company policies, industry standards, and regulatory requirements. - Analyze and interpret financial reports to make informed business decisions. - Maintain a clean, safe, and welcoming hotel environment for guests. - Develop and manage budgets for various hotel departments. - Collaborate with other departments, such as sales and marketing, to drive business growth and improve guest satisfaction. - Manage and resolve guest complaints and issues in a professional and timely manner. - Utilize phone systems and other communication tools to effectively communicate with guests, staff, and other stakeholders. - Provide exceptional customer service, ensuring that guests have a memorable and enjoyable stay. - Oversee and manage front desk operations, including check-in, check-out, and guest registration. - Ensure that all hotel operations meet the highest standards of quality, cleanliness, and hospitality. **Qualifications:** - Bachelor's degree in Hospitality Management or a related field. - At least 5 years of experience in hospitality management, preferably in a hotel setting. - Proven track record of success in hotel operations and management. - Strong leadership and management skills. - Excellent communication and customer service skills. - Ability to work effectively in a fast-paced environment. - Experience with resort operations and management is an asset. - Bilingual or multilingual skills are an advantage. - Knowledge of hotel software and phone systems is essential. - Ability to work varied shifts, including evenings and weekends. - Strong analytical and problem-solving skills. - Experience in hospitality management is required, with a focus on guest services and hotel operations.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Fort Dodge, IA 50501 (Required)

Ability to Relocate:

• Fort Dodge, IA 50501: Relocate before starting work (Required)

Work Location: In person

Salary : $43,700 - $55,300