What are the responsibilities and job description for the Front Desk Agent position at Days Inn Fort Myers FL 33907?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle cash and credit card transactions accurately
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Qualifications```
- Previous experience in hotel management or hospitality management is preferred
- Proficient in using phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations professionally
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Excellent communication and interpersonal skills
- Knowledge of guest relations principles and practices
- Familiarity with hotel operations and procedures
- Ability to maintain a high level of professionalism and confidentiality
- Attention to detail and accuracy in handling guest information and transactions
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Fort Myers, FL 33907: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15