Hotel Front Desk Clerk/Housekeeping

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with professionalism.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Manage the check-in and check-out process efficiently using hotel management software.
• Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and reservations.
• Maintain accurate records of guest information and reservations in the hotel system.
• Assist guests with requests, including room changes, special accommodations, and local information.
• Handle cash transactions and maintain a balanced cash drawer.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel services and amenities to enhance the guest experience.
• Address any guest complaints or issues with empathy and professionalism to ensure resolution.

Experience

• Previous experience in a front desk or guest services role within a hotel or resort environment is preferred.
• Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with phone systems and hotel management software is an advantage.
• Strong interpersonal skills with an emphasis on guest relations and customer service excellence.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!

Job Type: Part-time

Pay: $10.00 - $10.50 per hour

Expected hours: No less than 25 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday

Ability to Commute:

• Moulton, AL 35650 (Required)

Ability to Relocate:

• Moulton, AL 35650: Relocate before starting work (Required)

Work Location: In person

Salary : $10 - $11