What are the responsibilities and job description for the Front Desk Staff position at Days Inn (Phenix City, AL)?
Job Purpose:
Serves guests by completing registration; controlling room assignments.
Duties:
* Welcomes guests by greeting them; answering questions; responding to requests.
* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
* Establishes credit by verifying credit cards or obtaining cash.
* Directs guests to the room by showing location on hotel map; calling bellhop.
* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides information to guests by answering inquiries regarding the hotel and other services guests may require, such as entertainment, shopping, business, and travel.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges; computing bills; obtaining payment.
* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
* Secures guests' valuables by placing valuables in the safe deposit box.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Night shift
Shift:
- Day shift
- Evening shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Required)
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $10 - $12
