What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Days Inn & Suites - Fort Pierce I95?
As a night auditor/front desk agent, you will assist in daily front office operations and work with customers and guests to serve their needs and provide an excellent customer service experience. A front desk associate is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards: with daily front office operations
- Provide prompt service and actively seek opportunities to drive guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the guests or other departments
Manage, resolve or escalate any and all guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Attend all front office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and team in an environmentally-conscience manner
Pay scale based on experience and performance
Job Type: Part-time/Full-time
Experience:
- Hotel Front Desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Communication method(s) used:
- Phone
- In person
Work Remotely:
- No
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $13 - $15