What are the responsibilities and job description for the Front Desk Clerk position at Days Inn & Suites?
Job Summary
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest services. If you have a background in hotel management or customer service, we want to hear from you.
Qualifications:
- Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
- High school or equivalent (Required)
- Hotel & Accommodations Guest Services Staff: 1 year (Required)
- Hotel experience: 1 year (Required)
Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
Benefits:
- Pay: $9.00 - $11.00 per hour
- Flexible schedule
Responsibilities:
- Serves guests by completing registration; controlling room assignments
- Welcomes guests by greeting them; answering questions; responding to requests
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to the room by showing location on hotel map; calling bellhop
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding the hotel and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges; computing bills; obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
- Secures guests' valuables by placing valuables in the safe deposit box
- Contributes to team effort by accomplishing related results as needed
- Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $9 - $11
